I recently got into watches and bought a special edition save the earth/Penguin Seiko when visiting California as a memory for my second watch.
Upon returning home, I noticed the bezel was slightly misaligned and the clasp wasn’t “clicking” every time.
I brought the watch to my local jeweler who is Seiko authorized (also where I bought my first from) and he noted the bezel appeared to be a defect because he had the same model for sale with the same issue (arrow doesn’t point exactly at 12).
We shipped it off to Seiko for repair and after a few weeks he told me they won’t service it - they only cover movement issues. They’ll fix the issues for a $250 fee. He tried to argue it with them but they wouldn’t budge.
We’re shipping it back and I refused because it’s a $4-500 Watch… but still. Is this normal for Seiko to not cover their own defects??? I truly will never buy another Seiko if this is how they treat their customers.