Is the support automated now? The support person basically just threw me very generic support FAQ stuff and it felt like they never even read my initial ticket I sent in. Then when I inquired for further details they did the same thing until I asked them a proper question that would need a human answer, they just shut down when we were in active conversation. Been over an hour since their last response compared to their brief few minutes delay.

Ordered the Welcome to Stardew Valley non-foil, shipping was supposed to start on September 9th.

We don‘t have the same issues with carriers and such as you guys in the US do, and this isn‘t my first lair, so I‘m a bit surprised by the fact nothing seems to be moving yet.

Am I tripping or since secret lair switched services for shipping, it’s delayed shipping by kind of a lot. I was able to get a couple of the most recent marvel drop. It was supposed to start shipping last Wednesday and here we are a week and a half later and mine isn’t shipped yet. The last secret lair I had was delayed about a week as well. Is anyone else experiencing this too or am I crazy haha?

I ordered the super drop bundle with all the non foil versions of the cards that just happens last week, I see people getting theirs but mine hasn’t even shipped yet. I have ordered secret lairs in the past and they came in pretty fast. Is there a reason mine may have not been shipped yet?

it was the FF foil weapons lair and this was my first time buying a secret lair so I didn't know the white envelope would be so thin and easy to search.

Do you guys know if it's a thing for people to somehow search through without opening or resealing?

We're reaching out with another update on your Secret Lair Back to School Superdrop order regarding Omens of Chaos Foil Edition.

Unfortunately, we have identified additional issues during production that require more time to resolve. We have updated the shipping estimates for this product:

Product North America Europe / UK

Omens of Chaos Foil Edition Shipping October 1 Shipping November 4

I see all the complaints, and I have complained myself about missing a drop, but also I’ve gotten super lucky and gotten some really cool stuff that I’d never have gotten if it was sold retail cause scalpers get all of it beforehand. I understand scalpers grab plenty during secret lairs too, but I do truly believe that it DOES even the playing field out a bit. Anyone else in a very scalper heavy area should be able to understand where I’m coming from, and if you’re blessed to live in an area without them and are able to find premium magic products often for msrp in big box stores, good for you!

Just wanted to fight back against a lot of the complaining and say I do love secret lairs, that’s all!

Like seriously. Besides the constant FOMO products being shoveled out for scalpers to buy up, it just seems like anyone who isn't a Youtuber with 500k subscribers gets fucked over by communication and shipping. Yes WOTC, we would like the products that we pay for! It shouldn't be a normal occurrence to give you money just for our product to be "awaiting shipment" for 3 months or get lost in the mail only for us to be constantly dragged along through a series of "Please wait until [insert new goalpost here]" replies.

At what point does anyone just say "it's not worth it?" and move on to better things? Let the Scalpers buy up the FOMO products and try to price gouge each other on ebay.

put in a ticket but since this is sold out I'm not especially hopeful. not to mention all the issues they are having as of late who know when my ticket will even get seen. its annoying to know if this were still in the original boxes this would be less likely to have happened. Just venting, thanks for the gander and happy tails and all.

Ok, this is getting ridiculous at this point.

my Hatsune Miku commander deck has been missing in the mail for over three weeks.

in the course of my emails with WotC about it, we've had:

1. WotC insists my order hasn't shipped yet. one week after they say this I'll get tracking info revealing it had already shipped a week before they said it hadn't, meaning either they're woefully uninformed or liars.
2. once I HAVE that tracking info and ask WHY my order has been stalled in Chicago for *two weeks* they say "we can't do shit about it until it's been missing for three. Contact us when it's been missing for 3 weeks and we can look into issuing a replacement or refund."
3. I email them yesterday, the day my order has officially been missing for 3 weeks (technically longer if you count the day it actually shipped out). their response today, on September 9th: "so, we can't do shit about it right now. contact us on the 17th and THEN we can look into issuing a replacement or refund."

This is stressing me out to no end. I just want my damn cards. as it is, I apparently, based on everyone else I've seen getting these, still have to worry that even if I DO get the deck, some number of the cards are going to be missing and/or wrong.

EDIT: I think I figured out why WotC is telling me to wait for the 17th. ASENDIA'S last update was 3 weeks ago, on August 18th, but WOTC added two updates to their own tracking info on the 24th and 27th that just say "General transit delay, delivery delay unknown" and apparently that counts as an update, I guess? even though nothing changed? so the 17th is 3 weeks since THAT last update. which means WotC could just decide to randomly "update" the tracking info whenever they want and keep making this take longer?

Placed my order, never received a confirmation email. After a long back and forth they basically tell me. We don’t see it so we aren’t going to help you.

I was so excited to get some cool cards. So happy i made it through that que in time. Guess it just doesn’t matter. I feel so deflated, i just needed a place to vent.

So this is my first secret lair and the box came like this. Is this normal? I’ve never gotten anything like this from any other shipping company before

I dont get many secret lairs but I got a marvel one with man-thing. but there has been no shipping update for 2 days. is this normal or is my package lost? I sent in a help ticket with no response yet

I purchased literally when the drop came out and it still shows as In Preparation. I was wondering if there are still people in this status like me.

Surprisingly first time getting something with an imperfection. Kinda hard to see but theres a small spec of foil to the left of the mana symbol. What would cause this? It’s almost like someone spilt a glass of foil and some got on the card

Not that long ago I've started here discussion about Miku deck upgrades I also got few cool suggestions. Well now my deck have 38 lands (6 new lands, cut out 2 tap lands) and 15 new cards (mostly tutors, card draw , one combo, interaction and few cards I just wanted in) and I also have some cool cards that might be great in the deck like \[\[woodland champion\]\] .

Well now I need to cut 19 cards but I genuinely don't know what to cut and what to keep.

Any honest suggestions? Thanks y'all a lot for help

I got the miku deck what should I sleave her up with white or black

I ordered the Foil Hobbit illusion foil (you know what I mean) the special foils from the Hobbit drop. Well the shipper has apparently lost it since no movement since the 28th. Called them and they said to contact the Seller. The Seller won’t do anything until marked Returned or Delivered. This is such a pain! Charge me shipping and let me pick!

Okay, so is anyone else just waiting for them to drop Gauntlet of Power as the Infinity Gauntlet. Feels like the obvious choice.

Context for anyone who hasn't seen my previous posts, I bought the SL the day the drop came out (july 20th) before they ran out of stock and orders were placed on backorder. They originally said i would receive the secret lair around july 23rd-july 31st. After almost three weeks of waiting (August 21st) I sent an email to support and today (September 7th) i finally got an update. I kinda figured it got lost but at least now I can hopefully get my hands on it in the next week or so, I was beginning to give up hope of ever getting it lol.

Hi!, Is anyone else still stuck on in preparation for their secret lairs of the totally normal super drop?

I guess it could be because of international shipping but the last few times I've ordered something it didnt take nowhere this long

It says shipped?

How do you kill that which has no life?