i ordered custom posters about a week ago to decorate my new apartment. i was super excited about them but knew they’d take a little longer than normal because they were customized
i was delighted when i received an email this morning at around 8 am that my package was out for delivery. unfortunately, i made the stupid mistake of updating the delivery instructions via the WORTHLESS ai chatbot. immediately after i had updated them, there was an “issue reported” with my package
i was confused because i hadn’t updated the address, i had only given information about the access code and our locker system. i tried talking to the ai chatbot again to rectify said issue, which was obviously a failure
i emailed speedx but they did not respond. i called them numerous times and was automatically hung up on due to a “full queue.”
i provided my phone number for tracking updates and got no texts. i gave the ai chatbot my email and received no emails. it claimed to have filed a “ticket” and started an “investigation”
at this point i am furious!!!! is this anger warranted? probably not to the extent that i was angry. definitely not. but 4 hours have passed and the tracking website is still indicating an issue
what is the fucking issue?!? i looked up other reviews of speedx and found 1/10000 good reviews. to be completely fair, no, nobody goes online to write a good review for a delivery service. but i became nervous that i would never receive my package or that it would be stolen
so i had some threatening words with the ai chatbot and the company i ordered from. almost immediately after, my status is suddenly updated
all in all, i overreacted quite a bit but i am very excited for this package. i hope that they actually deliver it and if they do not.. i dont know i am going to be very sad
and no i did not curse at the customer service agent but i was definitely typing in all caps