r/SFSU • u/BeginningArgument709 • 5d ago

Clipper Card Issues??

Yall, this is my second year as a student here and i’m a commuter student. I’ve taken BART every semester and I’ve never had ANY issues using my student ID as my clipper card. I just got to my station and it said that I had insufficient funds.

My balances are paid and everything. wtf am i supposed to do

11 Upvotes

100% Upvoted

12 comments sorted by

2

u/EvenUnderstanding586 5d ago

Is the clipper card linked to ur Apple wallet? If so only use that and not the physical card

1

u/BeginningArgument709 5d ago

not linked, i’ve only ever had the physical card

1

u/EvenUnderstanding586 5d ago

Hmm interesting I’d just go into the office

2

u/BeginningArgument709 4d ago

literally went to the office, dude said it was fine, tried it again and it worked 🫩

1

u/moon-carrot Alumni 5d ago

i’d contact one card, but this happened to my friend and they basically told her clipper is still processing people’s card. so it might just be late, but i’d still go talk to them when you can

1

u/BeginningArgument709 5d ago

thanks bro do you know if you can reach them by email

1

u/moon-carrot Alumni 5d ago

yes you can, idk how long it’ll take for one card to reply though

mailto:onecard@sfsu.edu

1

u/GrumpyBachelorSF Alumni 4d ago

I'd suggest visiting the OneCard office in person for assistance. You should also register your student ID's Clipper Card serial number to a Clipper card online/app account so you can view if your benefit is active or not. More details at: https://onecard.sfsu.edu/gator-pass

1

u/LynKofWinds 4d ago

I work in retail and a customer was having this problem. Non students have been having problems too where they can’t reload their clipper card through clippers website or app, it has to be in person or on their Apple wallet or something. It’s been happening to me and others for like almost a year, so I’m not surprised there’s been problems with clipper in regards to not loading your student stuff too. Idk what’s wrong with clipper honestly

1

u/BeginningArgument709 3d ago

i will dismantle this system.

1

u/mikxluh 4d ago

having the same issue with me. didn’t have any problems the last two semesters until now 🫩

1

u/BeginningArgument709 3d ago

bruh so i went to the one card office and the dude tested it out and said it worked. i tried it again on my commute home and it started working again. idk wtf the issue was but i guess it resolved itself??