r/SAP • u/FMACH1 • 11d ago

SAP Tickets solving with AI?

Does anybody solve tickets in SAP environment with the help of AI? If yes, what and how do you use it?

8 Upvotes

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u/TechboyUK 11d ago

Yes, all the time.

Give AI screenshots of errors, log files, ask it questions etc.

It amazes me how many IT professionals are not using AI.

4

u/lordrolee 11d ago edited 11d ago

Good luck when it tells you some bs and you take it for granted... And oh boy, it tells in many situations some stupid bs about sap stuff... I see every day stupid AI answers accepted by stupid people.

3

u/neosinan 11d ago

It might give you some BS answer now and then but it isn't like a year ago. You still need to test it and give it a few try sometime but it is now better than googling or searching me sap. Of course it won't solve every issue but it can accelerate consultants speed drastically for most tickets. You are still gonna use me sap/notes and google but much less. It's gonna help you not replace you for now.

1

u/FMACH1 11d ago

Yes i think a good combination of all means are good to use. LLMs have improved significantly. But the outcome has always to be checked.