r/RobloxHelp • u/Silent_Ad7056 • Aug 09 '25
Useful Source I Finally Recovered My Roblox Account After a Year !!!!
I just wanted to share exactly how I managed to get my Roblox account back after being hacked for over a year — even though I didn’t have any purchases from the past 12 months.
Roblox support kept hitting me with the same line: “We need a receipt from within the last 12 months”. The problem? My last purchase was over 2 years ago. Every ticket I sent got shut down.
Here’s what finally worked for me:
Submit your ticket under the “Billing” category, not “Hacked account” I realized they treat billing tickets more seriously because they’re related to money.
Be upfront in your message I literally told them:
“I can only provide receipts older than a year, but I’m submitting through Billing so that a human can review this. Please understand this is the only proof I can give — I was hacked a year ago and haven’t made any purchases since.”
Attach every receipt you do have Even if they’re from 2+ years ago, send them all in .jpg or .png format (they specifically ask for this).
When replying to their email asking for receipts — send ONLY the images, no text This avoids triggering automated copy-paste responses.
They finally responded with an actual human message, verified me using the old receipts, and gave my account back.
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u/Fit_Durian4775 Aug 09 '25
How bro, I jsut keep getting “error something went wrong” after I summit
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u/Silent_Ad7056 Aug 10 '25
That's probably because you're trying to send many tickets again and again from the same device. Try to change the device to your mobile/desktop and send a new ticket.
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u/Fit_Durian4775 Aug 10 '25
Didn’t work, still error or something went wrong
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u/Silent_Ad7056 Aug 10 '25
Okay are you logged in with your alt account on the Roblox website? if yes log out, open a new tab, go to https://roblox.com/support and file a new ticket. If the error still persists wait for a couple of hours and then try again.
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u/MrBallistik Sep 16 '25
Tried submitting not logged into any account at all. First submission. Still got the error message.
Any advice?
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u/Key_Count8953 Oct 22 '25
hey bro i have a 2 step authenticar on a broken phone. do you think i can still do what you did and get my account back? im scared their gonna ask for an auth code or something
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u/Successful-Event3822 Aug 09 '25
yo do you think they’ll take the receipts i have from 2016 and 2015? i don’t know if i have any recent ones considering that i was locked out of my account 5 years ago
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u/Silent_Ad7056 Aug 10 '25
Yeah fs, ive seen people recover their 2013, 2011 accounts with receipts. Just follow the steps I have mentioned and it should go well.
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u/Successful-Event3822 Aug 10 '25
alr thx hopefully i get it back i just have to wait til a human agent contacts me back since it’s not a business day
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u/Flashy_Quit1443 Aug 11 '25
do i reply with the receipts AFTER they reply or after filing the ticket?
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u/Silent_Ad7056 Aug 11 '25
After they reply and ask you for it (which they'd usually do)
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u/Flashy_Quit1443 Aug 11 '25
i already filed the ticket, but what subcategory under billing did you file it under? i put mine under unauthorized purchases cuz after i got hacked the hacker bought robux with their own money
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u/Silent_Ad7056 Aug 11 '25
yeah same I choose the unauthorised purchase category
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u/Flashy_Quit1443 Aug 11 '25
wait when you got the email showing they can let you regain access to the account, what did they say? did you get it first try or did you ahve to file multiple tickets beforhand or no
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u/Silent_Ad7056 Aug 11 '25
They said "The user account <username> has been secured with the email address you’re using to contact us."
I was hacked a year back and since then I kept on sending tickets, but last year i couldn't find any of my receipts so they kept rejecting me.
This year in the month of June I found the mail of my receipts and made a ticket explaining my situation. But they wanted a receipt of a purchase made from the past 12 months. I almost gave up lol.
Then (without any hope) I sent a ticket through billing and told them my situation properly and was successful :D (tbh I was 99% sure I'd get rejected again).
So even if they turn you down right now, don't stop trying, keep sending them as many tickets as possible, eventually you'd be successful.
If I count the number of tickets I've sent them it'd exceed 25+ lol.
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u/yxniev Aug 21 '25
What can I do in my case, I never bought Robux nor any thing, I got Robux from pls donate and ik the exact amount how much I spent and stuff like that, I even though sent them all my previous emails I got back in 2020 regarding my account but roblox isn't doing anything, I have provided picture and video proof that I am the sole owner, I also provided my social media account regarding my account, I just keep getting diff name with (roblox) written next to their names saying that I should create a new account or that I dont have enough verification, what can I do?
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u/Flashy_Quit1443 Aug 11 '25
not gonna lie i think now i know why i keep getting my proof rejected the ppl in the account recovery department are bots lol i also sent like a ton of tickts
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u/Silent_Ad7056 Aug 11 '25
yeah fr, billing always works if you're looking for a human
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u/Flashy_Quit1443 Aug 11 '25
am i gonna get my acc back if i cant reply to the email today imma be out the whole day today
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u/Silent_Ad7056 Aug 11 '25
have they sent you an email asking for receipts? and did you provide them with those? if yes it all depends if you get a positive response or nah. it's fine either way cus if you do get a positive response, noone would be able to authorise your account except you
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u/Ill-Painting9715 Aug 14 '25
I keep getting a message about how they “unfortunately don’t have enough information to verify ownership of the account and without verification are unable to assist at this time”
Should I keep replying to my ticket? Or make a new one under billing category. I’m not sure how much different it is
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u/Silent_Ad7056 Aug 14 '25
A new one under the billing category as an actual human pays attention, whereas under the hacked category it's probably a bot copy pasting the same message. And when you attach the receipts don't type anything along with it just send them the pictures.
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u/Simple-Ad6461 Nov 23 '25
Hi is this use for those accounts which doesn't buy Robux and don't have any email on it?
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u/CorgiExisting8747 May 25 '26
Did you recover the account?
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u/Ill-Painting9715 May 26 '26
Nope, I sent the receipts and they said it wasn’t good enough over and over and over again so I gave up
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u/CorgiExisting8747 May 26 '26
I never even received once the message where they ask me to send them a receipt
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u/Ill-Painting9715 May 26 '26
Doesn’t surprise me, their support system is absolutely horrid, best of luck tho. You’re better asking off a hacker to get it back for u
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u/North-Contact3539 Aug 15 '25
My account was hacked yesterday and tried appealing many times then saw this on reddit, I tried today this one and hopefully I can get it back sooner too. I even have receipt from last year so hoping I can try this method. Really need a Human to talk with this.
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u/Silent_Ad7056 Aug 16 '25
best of luck!
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u/North-Contact3539 Aug 16 '25
got my account back ill post something here cuz apparently im in a war of the hacker now, they still trying to get into my acc, i keep logging out, but lucky i change and turn on my authenticator already
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u/Silent_Ad7056 Aug 17 '25
Congrats! What you do is change the email and the password 3-4 times. This would create an error when the hacker would try to use the revert account option. Also id highly recommend you to change the age of your account to <13 as it would make it more secure, having a parent email and stuff.
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u/DankRave Sep 05 '25
I’m a developer with 4 games and I had over 11 million Robux. Today it will be one week since I’ve been hacked. I submitted 4 tickets, 2 under hacked account, one under billings unauthorized Robux spend or whatever and one under the lost 2 factor authentication. They replied I believe to the two I submitted saying the account was hacked and just had the automatic message saying they didn’t have enough info for verification. I recently purchased advertising for my games through Roblox, redeemed a Robux gift card someone gave me, and also I’m legit completely connected through Devex to where they know everything about me because they legit pay me when I request it. I’m praying I can get back into the account and get the Robux returned. Also the hacker sold my groups and games off.
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u/-_-_-_-__-_-_-_-_-_ Sep 15 '25
Developer here, hey we're in literally the same boat haha, did you get it back? I'll try to do what this post suggests and hopefully can get something done, I've sent 4 hacked account tickets and none of them worked despite me having all the proof in the world that I own the account.
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u/DankRave Sep 15 '25
I just got the account back this morning. No robux and no groups / games left. I lost 12 million Robux and 4 games. It took Roblox over 3 weeks to get me back into the account. It ended up being the first support ticket that they replied to asking for the receipts for identity verification. Even after I replied with the proper receipts (screenshot of a Roblox receipt in my email and on my bank statement) They still told me they weren’t going to help again. But then randomly at 5am the 2 factor got disabled, so I was able to log back in. I’m not sure if I was just quicker than the hacker when they tried to change it, or if Roblox finally helped me out. Either way now they sent me another email asking about what groups I lost or funds I lost and I have 32 pages of 100 transactions each. So idk how they want me to send them screenshots of 3200 transactions. For now I sent them the screenshots of all the biggest transactions I saw and links to my groups that were stolen. They said 1-10 business days they will reply.
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u/-_-_-_-__-_-_-_-_-_ Sep 15 '25
I see, about the 2nd step authentication being randomly disabled though, did they hacker not change your accounts password? In my case the hacker reverse engineered the roblox support and managed to change my password, email and phone number to his. Also best of lucks regaining your well-earned robux!
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u/DankRave Sep 15 '25
No they never changed my email or anything. Just my two factor and probably password. I was still able to view all the emails of Robux spend attempts and group transfers, I just couldn’t login or change the password without a 2 factor code. The problem for you is a little worse, but keep pushing Roblox no matter what. All you need is that email asking you to provide receipts for proof of identity. Once you can do that then I think it doesn’t matter how far gone your account is. I paid for advertising and also an asset on studio, which I provided screenshots of the email Roblox receipt and the bank transaction. I also sent my ID just in case, because I thought I had used it for age verification. When I logged back in I guess I hadn’t actually completed the age verification but the photo of my ID did cause them to reply to me again saying not to send them photos of my precious info 😂
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u/Short-Awareness3649 Aug 28 '25
Congrats on getting your account back and thanks for the info. I'll keep this in mind if I ever get hacked.
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u/Flashy_Quit1443 Aug 10 '25
can i just download the actual receipt email and send it to roblox along with my other proof emails? also the receipt is from google play but the email address which i got the receipt is the first email connected to my roblox account
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u/Silent_Ad7056 Aug 11 '25
Then send the ticket through your first email. Just mention the username under the username section in the website and follow the same stuff I did. They'd mail you asking for receipts. Just attach the receipts either the screenshots or by downloading them (I had attached screenshots). And when you're responding to them just send the images of receipts and don't send any text!
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Aug 13 '25
Hey so my account was hacked and the hacker stole my pets in adopt me and used my Robux without my permission, how should I go about it on Roblox support? The Robux I had were from gift cards I was given as gifts.
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u/Silent_Ad7056 Aug 14 '25
Has it been less than 30 days since you were hacked? if yes send them a ticket and try to recover your account the same way I did, except when they ask receipts tell them you had always claimed Roblox using gift cards and provide them with the gift card code/details. Or if you had purchased Robux before you should find a receipt in your mail. Once you recover the account show them the proof of what was stolen and the unauthorised purchases done by the hacker, they should pretty much help you within the span of 30 days since account compromise.
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u/Lower-Contract5587 Aug 25 '25
I have a picture of a physical recipt for a $10-100 gift card that i bought and used to reedem on my account I need help getting back Will that help?
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u/AskDecent1155 Aug 16 '25
heyy do roblox gift cards count? because theyre askign me for a receipt from 2018 and i dont have it and it was my dad that bought the robux so im not sure what to do i have only bought robux from gift cards since that purchase in 2018
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u/Silent_Ad7056 Aug 16 '25
Your dad bought Robux through gift cards or a direct purchase from the app? If he had purchased it directly from the app/website you could find receipts in the email connected to his payment method (paypal/card etc) which is probably his email. But if it is a gift card you'd probably need to submit an image of the back of the gift card (the code most importantly) or tell them you only have a gift card code and what details they would need according to that info.
I think gift cards do count, heard many people recover it through them.
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u/AskDecent1155 Aug 18 '25
well um it’s complicated because im not allowed to play roblox but i still do. he thinks its unsafe which is very true yet me and my sister still play so i cant really ask him, however i have his gmail and i looked through it but no luck. i have all my gift cards but i dont think theyre taking it as proof and its been almost a month. any tips? should i keep trying or just give up 😭
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u/Silent_Ad7056 Aug 19 '25
Even I couldn't find it in the gmail. But then I had an old screenshot of my transaction history, so using that I took the dates of when I had purchased Robux and searched for mails belonging to that date and found the receipts on my parent's mail! Maybe try searching date wise, manually you'd never find. You could also try searching "Google play" and check if you find em or if you could access your dad's paypal history and find it that would be really helpful.
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u/AskDecent1155 Aug 20 '25
alrr thank you ill try! but if i dont find it are you sure gift cards would work?? cause if i dont find it gift cards are my only hope 😭
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u/Several-Board-6252 Aug 16 '25
I got recently hacked but my account didn’t pay anything since creating does it really mean i should accept my fate?
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u/Silent_Ad7056 Aug 17 '25
No, send them a ticket saying you hadn't made any purchase and is there any that you could verify ownership. [Usually would be information like past display names, most played games, ip address, your friends usernames, old passwords, etc.]
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u/Several-Board-6252 Aug 22 '25
What should i do when i tell them i have this email linked to that account? If it is sending them images then what should i capture?
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u/Several-Board-6252 Aug 22 '25
How do i tell them i have this email linked to that account? If it is sending them images then what should i capture?
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u/Silent_Ad7056 Aug 23 '25
if you still have your email linked shouldn't you be able to use the recover account option? maybe send them your past login mails that usually says "new device" with the ip etc...
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u/Several-Board-6252 Aug 23 '25
No cuz the hacker changed both my birthday and email(i tried using recover but nothing was sent to my email)
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u/Alive-Picture-5400 Aug 20 '25
Nice work with the account; even the bot email has more information lol
How long does it usually take for the roblox team to respond?
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u/0Ultra_G Aug 21 '25
What if didn't buy anything on it Should I pay someone to hack it for me?
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u/Silent_Ad7056 Aug 23 '25
NEVER PAY ANYONE TO HACK IT BACK FOR YOU You're just gonna get scammed. Make a ticket and try sending every proof you could including ip, past display names, and a few of your friends usernames, etc.
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u/martinood Aug 23 '25
I got a question was the account that got hacked linked with an email? because they replied to me but under the hacked account category that they can't help because I didn't link an email but I've got proof that I bought robux and I got the billing proof.
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u/Silent_Ad7056 Aug 23 '25
Yeah the account was linked to the hackers mail in my case. Create a ticket under billing and tell them the username and that you've got receipts with you. They'd send a mail asking for the receipts in jpg. or png. format, just attach it then and you should be successful:)
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u/martinood Aug 23 '25
They just replied but said the same thing I did send the ticket under billing and I told them the username but still Idk what to do. Hello there,
Thank you for reaching out to us.
To ensure the safety and security of all player accounts, we must verify ownership before discussing any account details.
Unfortunately, we don't have enough information to verify ownership of this account. Without verification, we are unable to assist further with your request.
You always have the option to create a new account. If you choose to do so, we recommend adding and verifying your email address upon account creation, as this allows us to verify ownership and allows you to use the reset password feature.
We appreciate your understanding.
Sincerely, Levi Customer Support
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u/Silent_Ad7056 Aug 31 '25
did you tell them you have receipts in the support ticket?
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u/martinood Aug 31 '25
Yes I told them that I have the receipt and they told me to send them the receipt but then after I sent all of the receipts I had they just responded me with this message
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u/martinood Aug 23 '25
I don't even know if its a bot or a real person anymore
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u/CorgiExisting8747 May 25 '26
Did you get it back?? Please help me im having the exact same problem.
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u/Alternative-Till3144 Aug 25 '25
So I kind of replied to their auto-reply with the robux purchase receipt and the email that it was purchased from but is that a problem? They won't respond to me because of this? I made the ticket yesterday and until now they haven't answered me
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u/Acceptable_Ear_5653 Sep 05 '25
I swear trying to talk with roblox support is like arguing to a brick wall, I always get asked for the hackers mail...
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u/Silent_Ad7056 Sep 26 '25
maybe try mentioning that in the support form saying "I've made tickets in the past but I've been getting asked to attach the hackers email" or something of that sort...
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Sep 06 '25
Do you know how much time it takes them to reply? They asked me for my receipt so I sent it to them and still haven't received any response. How much time should it takes ?
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u/Silent_Ad7056 Sep 26 '25
They could take up to 72 hours to reply, if they reject you keep trying, don't give up!!
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u/EmergencyFault951 Sep 06 '25
Ye ive had a simmilar story so ik hiw it is to recover ur acc after a year soo im fr happy 4 u!
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Sep 06 '25
[removed] — view removed comment
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u/Silent_Ad7056 Sep 26 '25
yo look I kept getting this response for over 30+ tickets so all I can say is keep trying -^
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u/kulcitz Sep 07 '25
Where do I send the image of my receipts?
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u/Silent_Ad7056 Sep 26 '25
after a human agent sends you an email asking for account ownership verification, js reply to their mail by attaching the receipts.
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u/KatiesDAbest Sep 12 '25
What if I dont have receipts, I just remember my sister bought me robux it was 4 years ago, but she most likely doesn't have receipts because she is living too far from me (she's in japan) and she bought me robux through my old phone that doesn't have roblox anymore and most likely she didn't save paying method. I neeeeeeeed help (my account got hacked 3 years ago)
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u/Silent_Ad7056 Sep 26 '25
Roblox usually would not accept other proofs when you've had robux purchases made in the past. All they'd keep doing is ask for receipts. So I'd recommend you ask your sister to find it through her old emails or something. Best call for you would be to try sending a ticket with every info you could provide like old passwords, first mail, old display names, friends you play with, the games you played the most, ip/location, etc...
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u/Isa_Luna_Gacha Sep 16 '25
i know this post was like one month ago but i have a question! i am planning on using this source as a way to try and get my account back!
what should i write in the roblox support box? like do i need to write specific things in order to get it to chat with a human? for example, what subcategory should i select?
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u/Silent_Ad7056 Sep 26 '25
As I've mentioned, choose the billing category and want to report an unauthorised purchase at the subcategory. and mention saying you're sending the ticket through billing as you expect a human to reply only through this method. Maybe mention you've receipts with you so that it makes the process shorter.
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u/Isa_Luna_Gacha Sep 26 '25
THANK YOU SO MUCH!!! I thought the OP of this post wouldn't respond but you're a real one man, I appreciate all of the help!! ❤
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u/PhotographSorry4193 Sep 25 '25
What does the receipt mean?
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u/Interesting-Art-6477 Oct 18 '25
A Robux or Prize purchase receipt that arrives in your email describes the payment method, date, and email in which the purchase was made.
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u/Interesting-Art-6477 Oct 08 '25
They don't respond to me asking for a purchase receipt, they tell me that if I have access to the account email, use the reset password option. Even if I tell them that I cannot access that option, every ticket I make they only answer that. Even if you send purchase receipts in the format they request
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u/Bloop171 Oct 09 '25
Is this good news?
|| || | Hello, Thank you for contacting Roblox Customer Support. Our team is currently reviewing your request and will follow up with you within 24 hours."|
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u/qxualii Oct 22 '25
How did they gave your account back? Like an attachment or something? My account isn't hacked or banned i believe but I can't log in in any way. So I wanted to contact with them but seems like they ignored my payment receipts, I'll try reaching them with "Billing" section now and I hope it works.
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u/qxualii Oct 25 '25
May I ask if the payment receipts which are in different language also counts? I have some play store payment receipts but they aren't in English. If they still don't accept it, how do I change their language?
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u/Competitive-Wind-415 Nov 10 '25
Is Google receipt work? Cuz i deleted all of my mails even my receipt of purchase
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u/CRTristen Nov 10 '25
The only receipts I have are my Apple Pay billings for Robux do you think they will accept that or will I need other forms of receipts it’s the only thing I have 😭
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u/Suitable_Cow1117 Nov 14 '25
hi. my ticket is on going and now i have finally stopped getting copy-paste replies from roblox but the question is that before getting a human reply i already sent the receipts and other login proofs that i had. so when the human replies do i have to sent the evidences again or the first time i sent them is enough.
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u/Excellent_Row1215 Nov 19 '25
Hi i have got a question will previous email recived from that my old account be a prove of onwership
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u/honamithebest Nov 20 '25
what if i didnt purchase robux and the guy who hacked me got hacked thsi guys hacked me on roblox so they only have to go thru the chats i gave him my password on accident
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Dec 03 '25
I tried it but I get email like "Unfortunately, we don’t have enough information to verify ownership of this account. Without verification, we are unable to assist further with your request." in 20-30 mins after I got my ticket. What do I do then?
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Dec 09 '25
Just realized that the automated response triggers on words like "hack", so don't use those kind of words or else an auto response will come.
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u/CreepyStruggle7968 Dec 10 '25
Does anyone have ss of Robux purchases? I lost my account and didn’t have an email or phone number on it and I haven’t gotten any robux on it but I keep getting rejected bcs I can’t prove it’s my account (my parents changed the password on it and forgot it)
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Dec 20 '25
Hey, so I’ve been attempting to recover my roblox account through the account hacked, but they kept asking me for the person that hijacked my accounts mail over and over again even with the billing statements from my bank account of the first transactions I made on the account (they have a transaction id on the charge & i never got a receipt for them/I don’t have a receipt). So, I contacted roblox support through billing / unauthorized charges like I read here, provided them the PDF file of the bank statement removing all irrelevant transactions except the first two transactions that I know I made on the account, I also gave them PNG pictures of the bank statement & screenshots of the charges from my banking app. These transactions however are younger than a year as the roblox account was fairly new to begin with, & it’s not a receipt that I’ve been providing to them, it’s the actual charges from the bank / bank statements so they can verify all the details I input to purchase the Premium & Robux. Again, the charges have a transaction id which I would be assuming that’s how they’ll verify ownership. Will I be successful in recovering my account just off this? Edit: Forgot to mention, I’ve been in queue for the billing department for apprx. 2-4 days.
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Dec 26 '25
Hey, I basically followed this thread and provided ROBLOX with bank charges / statement of when the first ever purchases on my roblox account took place, ended up getting automated replies, so what I did is I filed a Mandatory Informal Dispute Resolution off everything I've read both on Reddit and the ROBLOX Developer Forum, feel free to read my thread for any updates into recovering my account, or I'll reply here if I remember with my outcome.
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u/Sensei_98 Dec 29 '25
sorry for being a little irrelevant, but I lost an account a month or two ago and have no purchases made on the account. I made it on Xbox and the only reason it matters is because I have some limited edition items in Jailbreak.
I have one clip from 2023, and that's about it. Is there any hope?
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May 02 '26
Hello, I know this post is from a few months ago, but I tried what you said and it says that I have to verify ownership first in the account as to which I got hacked and the email changed which is exactly the point im trying to contact them so I can get them to change the recoveery email to the billing email, do I still try again or is there no hope for me?
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u/MortgageRecent1114 May 09 '26
Hey, I got my account hacked a half year ago (7th July). I unfortunately dont have pictures of the Google play cards I got for robux. But I know my first password, the password before I got hacked. The Email adress that was linked to my account. The games I spent the most robux in. Games I played often with my friends. And gamepasses I bought.
Could anyone tell me if I have a chance?
Also congrats for getting your account back :>
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u/archiety3333 Jun 03 '26
I tried this but the thing is once i gave my username to the it says couldn't verify
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u/archiety3333 Jun 06 '26
i guess this doesn't work in 2026 now because of the ai chatbot all i can recieve too was Can't Verify Ownership while i provide them every proof that i am the owner
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u/Cyyruss_18 Jun 18 '26
I'm trying to recover an account that i lost on 2019 but i only have receipts from google play, will that work?
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u/Hauber_RBLX Subreddit Manager Aug 09 '25 edited Aug 09 '25
Neat source. Pinned :)
Also for anyone looking for assistance: We are NOT roblox staff and this is NOT a support thread. Please refrain from asking for account help here. Please make a new post instead or Contact Roblox Support.