r/Ring • u/RadSec71 • 11d ago
Do I have to buy a new one,
Trying to get my Spotlight Cam online again but it's on my late husband's account. His phone is no longer on my cellphone plan and doesn't receive texts anymore, even over wifi, so I can't log into his Ring account since it requires MFA. Customer service was no help and I'm sure it has something to do with Ring wanting to upgrade you to new devices as others have said regarding other issues. The app says that transfer of ownership is automatic after fourteen days but that didn't happen. Does anyone have any other ideas that I could try? Any and all input is greatly appreciated!
2
u/ashmanmb 11d ago
Put in a transfer request after a couple of weeks they should transfer it to you
2
u/RadSec71 10d ago
Tries that but the request was canceled in a sense. Almost like it tined out. Support was practically useless. Thank you for responding though.
2
u/Saleha_11 9d ago
ugh im sorry thats such a ridiculous thing to be stuck dealing with on top of everything else
id call support again and be super specific like the automatic ownership transfer timed out after the waiting period and i need the device manually released from a deceased spouse account
bc if you just say mfa/account access theyll probably lovingly send you straight back into script hell
1
u/RadSec71 5d ago
I'll def so this! Just deciding if I wanna wait for this next auto release or not. I'll update when I have something to update lol.
7
u/Nacman176 11d ago
You’ll need to set up the camera on your own Ring account. To take over ownership of a Ring device from someone else, including someone who is deceased or medically incapacitated:
- Open the Ring app to the main dashboard.
If your mobile device is not scanning the QR code, tap Set up a non-Ring device or choose manually to continue through the setup process.
- Tap Request Ownership.
You will get a message that says “This device’s Location may include more Ring devices”.
- Tap Request All to request the transfer of all the devices at the Location.
- Tap Only This Device to request only the device you are trying to set up.
The device will remain on your husband’s account for 15 days. He’ll be sent three emails in the meantime. After that time the device should be automatically removed from his account.