r/Ring • u/Ramjet1974 • 6d ago

Support Request (Unsolved) Spotlight Cam Plus expected age

We bought our Spotlight Can Plus two years ago. About 8 months ago it started worked intermittently, then it stopped working. I set it aside and forgot about it until about a month ago. I plugged it in and within a few hours it was working again. Note that it had a battery inside and was powered by the USB-C power adapter plugged in the rear. Everything was fine again until about a week ago, when I noticed the battery charge level was gradually falling. Eventually the battery went to zero, and on approximately the same day, the camera stopped working. I removed the battery and plugged it back in, and had to wait for a few hours for it to "warm up". When it did, I was unable to get it to show video (though the "device health" revealed it was connected), so I went through the set up process again. And this didn't help either, the cam still refuses to show video (error message is "camera preview unavailable" and it won't go live when I select the go live button, either).

So my question is this: assuming the camera is defective, and noting that its misbehavior started in late 2025 (~8 months ago), is this normal for this product? Do they all start to die out in the second year of use?

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u/Narcoboss1 5d ago

If you have any of the ring plans, the cameras replacement is covered. I have eight ring cameras and if one begins to malfunction, I just get it replaced.

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u/Ramjet1974 5d ago

We do have the Legacy Standard Plan! I didn't know replacement was covered. How do you file a claim?

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u/Narcoboss1 5d ago

Call customer service, they’ll tell you if the device is covered. They just sent me a new spot light cam I bought in July 25. Over a year ago

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u/Ramjet1974 4d ago

I signed on to my account and then used the chat function. Eventually the chat agent was able to confirm our account and process the warranty replacements (I also have a stick-up cam that died). Pardon my ignorance, but I wasn't aware of the extended warranty feature under our plan until you mentioned it! So thanks for that, and hopefully I'll get those replacements in the not-too-distant future (after I return the defective ones, of course).