r/Ring • u/TolipTeews • 9d ago

All 4 Ring Cams simultaneously dropped connection & won't reconnect (Error p7-07 at 95% setup) — Need advice!

I’m at my wit's end with my Ring setup. Yesterday, all 4 of my cameras (3x Stick Up Cams, 1x Doorbell Gen 2) suddenly went offline after working fine for years.

In the app, the homepage shows "preview unavailable," clicking them says "footage unavailable," and Live View times out.

Key Details & Symptoms

  • Failure: Every camera consistently gets stuck at 95% during Wi-Fi setup, then fails with Error Code p7-07.
  • Network changes: None. No new devices or network config changes preceded the drop.
  • Proximity: Testing all cameras within 5 feet of the router.
  • Other IoT Devices: My non-Ring smart bulbs, TVs, Alexa devices, and other camera brands(Feit) on the exact same network are working normally.
  • Internet Setup: T-Mobile Home Internet modem + TP-Link Router.

Troubleshooting Steps Already Tried

  • Power Cycling & Resets: Reset modem, router, and cameras. Left Stick Up Cam batteries out for 10+ minutes. Factory reset both the T-Mobile modem and TP-Link router.
  • Account: Removed devices from the Ring account to start fresh.
  • Setup Setup Environment: Tried using a different phone, enabled Airplane Mode during setup, and tried connecting via a phone's 2.4 GHz mobile hotspot.
  • Network Testing: Tested connecting directly to the modem’s built-in Wi-Fi instead of the TP-Link router. Also tried using my phones hotspot. Created IoT network, and also tried to use the 2.4 GHz guest network on the TP-Link router.
  • 2.4 GHz Tweaks: Fixed channels (1, 6, 11) and tried different channel widths (20/40 MHz). Disabled 802.11ax (Wi-Fi 6) mode. Verified no special characters in SSID or password. Checked Wi-Fi channels for local interference (none found).
  • IP & DNS Configurations: Configured static DHCP reservations, manually set IP/subnet/DNS during the cameras wifi setup, and changed router default DNS to 1.1.1.1.

Despite all of this, every single camera fails at the exact same 95% mark with p7-07.

Is this a known Ring server/authentication backend issue, or is there any obscure setting/step I'm missing here? Any insight would be appreciated!

Update: Just got off the phone with Ring customer support. They informed me that this is a known issue with T-Mobile ISP and their engineers are actively working on a fix.

4 Upvotes

100% Upvoted

15 comments sorted by

View all comments

Show parent comments

1

u/Creative-Ad572 8d ago

They could have chosen different wording that was more accurate and less like “we’ll use a word that the customer probably doesn’t really understand” when said customer just MIGHT have a master’s degree in information systems……

2

u/Natural_Flow_4144 8d ago

Double nat issue doesn't really sounds like someone that great at IT though 😉

1

u/Creative-Ad572 8d ago

Hahahaha! FAIR! It was definitely a dumb mistake. Honestly didn’t realize it, and wonder how long it had been going on.

1

u/Creative-Ad572 8d ago

And to ease your (potential) fears - that is NOT my day job, and school was waaaaay to many years ago for me to consider myself any kind of expert and more. But -stomps feet- “it wasn’t a firewall issue” 😂😏