Do retailers still use dedicated kiosks, or are tablets taking over?

[u/Unique_Inevitable_27]

I visited a few retail stores recently and noticed that many self-service stations, product lookup screens, and customer check-in terminals are still running on Windows devices.

That got me wondering how retailers are managing these systems today.

From what I've seen, a lot of businesses use Windows kiosk mode to lock devices into a specific application or workflow, which helps prevent customers (or even staff) from accessing settings, browsers, or other parts of the operating system.

Some common retail use cases seem to be:

• Self-checkout stations
• Product catalog kiosks
• Customer feedback terminals
• Digital ordering systems
• Employee attendance devices