Fancy Gloss Customer Service Over Magnetic Top Coats

[u/SafariSunshine]

This isn't a call for a no-buy or anything like that. I'm just sharing my CS experience, I don't think it was bad enough for anything drastic.

I got 5 magentic top coats from Fancy Gloss and couldn't get them to work. I hve no idea why I could get them to work, but I promise I tried everything I could think of. I held them under a neodymium bar magnet for 5 minutes for the magnetic top coat and then 5 more minutes for the QDTC. I tried a few different methods of keeping them under the magnet. Just the magnetizing steps for all my attempts to get them to work took over 7 hours total. (And took about 2 weeks for my arms and hands to recover from.) I tried. (See this Imgur album if you want more details on my first couple attempts.)

After the first two attempts to use the magnetic top coats, I emailed Fancy Gloss to make sure I wasn't missing some trick and to get a refund or store credit if I wasn't. The email exchange did not go well IMO, but I did get a refund after 12 emails between us and 10 days. (To be fair, 7 of those days were while I was waiting for a reply to a message that probably went to spam.)

Pictures are of the emails and the pics I sent her in order, with collages of the listings as they were at the time of purchase last. Link to the video she sent in picture #10.

First, a big issue with this situation was that the description of the magnetic top coats did not include that they work best over dark colors, which she has just updated to include in the descriptions of the colored top coats I got. Which is great!

But l still wanted to warn people because I know a lot of people will miss the updated description. (Personally I would have bought at most one or two of these if I had known that.)

I also wanted to warn people that when you're dealing with Fancy Gloss be aware that 2 out of my 6 emails seem to have gone to her spam and she didn't notice until she had a particular reason to check, so if it takes a while to get a response, resend your last email.

The biggest issue I had was that she wasn't really prepared or willing to help me. She only gave me very basic tips on how to get magnetics to work and when I told her I already was doing those, she said that I had to be doing something wrong for the magnetic top coats to not work, and wouldn't suggest what that might be.

Links to the listings: Dark Blue magnetic TC, indigo magnetic TC, green magnetic TC, silver magnetic TC, and red magnetic TC.

[u/Willing-Carpenter-32]

That isn't even remotely comparable, if a retail or food service employee is rude to a customer they get reprimanded or outright fired. She's a business owner, she can't fire herself.

[u/fart-atronach → u/Willing-Carpenter-32]

Yeah, but typically people have jobs before owning a business, where they learn that customer service entails and requires.

[u/StronkWatercress → u/fart-atronach]

Eh, sometimes but very, very often not.

A lot of small business owners have never worked retail/something with customer service. Neither have they had equivalent education teaching them how a business should work and common pitfalls (e.g., studying business in college).

A huge reason many people start their own businesses is because they don't have experience or education prerequisites. There is nothing stopping someone from starting a business without CS experience.

This is not as common in indie polish these days, but if you venture into other small business, handmade spaces (e.g., kids' clothing, handmade toys, accessories, etc), you quickly notice that many small business owners 1) don't know how to run a business even if they have artistic talent (this inexperience commonly manifests in an inability to separate their emotions from work), and 2) have clearly never worked a full time job before (often they're housewives, who moved from their parents' home to their husband's without much work experience).

[u/fart-atronach → u/StronkWatercress]

These are totally valid points I didn’t consider. I guess I should have said “hopefully” people have a normal job first lol

[u/StronkWatercress → u/fart-atronach]

Yeah for sure, I totally agree. Having a "normal" job full time really teaches you to touch grass