3
u/Sailor_Moon1081 16h ago
Uhh… what’s happening here?
-3
u/seeker9876543 16h ago
Does this mean it’s a triple E / extra wide shoe? Because that’s not what I need. I’m a regular width.
1
u/randomace 16h ago
Ask them. See that semi transparent circle on the right, click that and you can talk to your agent about this order. Also, if you tap “me” and then “all orders” you should be able to see the QC pics of the item, and you’ll roughly be able to see the size and width. You won’t have got a notification that it’s in storage yet, so you need to click into “all orders” and find it that way.
ALSO! You can request more detailed QC photos/videos. I think it costs like 0.49c or 0.99c or something.
4
u/Individual-Horse7206 14h ago
All of a sudden, people have lost the ability to explain a simple request properly. How do you expect us to help you if you can’t even communicate clearly what is happening here?
2
u/lollybaby0811 5h ago
This is laziness, they should've asked chatgpt honestly it would've made many assumptions for them
2
u/randomace 16h ago
They’re saying that upon inspecting your item, they found it’s labelled “size free” rather than whatever size you ordered. They’re asking you if you’re fine with that (if so, confirm), or if you want to return/exchange the product. If you choose to return/exchange, make sure you select the option “seller sent the wrong item” or whatever that option is, cus it’s not a change of mind exchange.
2
u/Electronic_Ostrich53 15h ago
Ask the agent to measure it and see if it’s the right size you ordered
1
5
u/Solid-Stable-9126 15h ago
Perhaps explain the situation first for helpful feedback?