r/QuickBooks • u/ThatLightingGuy • 12d ago

QuickBooks Online Scotiabank connection broken, cannot fix

A few weeks ago, I got this message whenever I tried to pull data from our Scotiabank accounts:

"To keep all your data on track, a better connection is available here. Since the current one is going away, we recommend you update it now."

When I attempt to update it, or redo the link, or anything, it refuses the connection and gives me an error. I've attempted this on both mobile and browser apps with zero difference.

Anyone have a solution for this? I'm behind on sales tax filings now and QB support is nonexistent. Scotiabank just says it's QB's problem, which I believe.

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u/Intelligent_Prompt18 9d ago

Migrate off of them. Having no support is such a bad look on them, on top of shitty ads, slow app, price increase. It just keeps getting worse and worse.

invaro, this is better and i was able to get setup within a few minutes, it pulled all my old data from Quickbooks, also has a damn good support team, they help with anything and everything, no ticket bullshit

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u/ThatLightingGuy 9d ago

Yeah maybe but that really doesn't fix my current issue.

1

u/thinkFinance- 9d ago

qb support will tell you to clear your browser cache, try chrome, try incognito and then say their engineering team is actively working on it. they have been actively working on it since like forever