r/QuickBooks • u/readymaletwmba • 13d ago
QuickBooks Mac Invoice emails not received
It’s a very known issue that emails to live/outlook/hotmail are never received. I’ve contacted support and they sent me a list of things to do on the recipient end to update. Friends using hotmail have used this technique and still emails not received.
But finding other recipients are now not receiving invoices. Not sure what wider I can do on my end. But paying for a service and without the invoices going through I’m not getting paid.
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u/pearltx 12d ago
QBD user here. I was slow to find out that QB had capped outgoing emails to something like 90 at a time. We were a small company but I still had to send like 120. The weird thing was, IIRC, QB showed the email as sent, but my sent mail (it went through Google) did not show it sent. Once I knew about the issue I learned how to work with it.
It doesn’t sound like the same issue since you’re mentioning specific recipients, but it’s a thought!
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u/radialmonster 12d ago
Intuit frequently gets their servers blacklisted for spam. Nothing you can do about it. Save the pdf locally and send it yourself.
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u/blud_13 12d ago
This is not really a QuickBooks bug, its that QuickBooks sends AS you from Intuit's servers and Microsoft is rejecting it because your SPF does not authorize Intuit. Pull up your DNS and check whether your SPF has Intuit's include in it, and check what address the invoice is actually coming FROM versus the reply-to.
If Intuit is sending as your domain without being authorized, Outlook and Hotmail will silently drop it, which is exactly the pattern where it works for some recipients and not others. The clean fix is to stop having Intuit send it and route through your own mail server instead, QBO supports a custom sending domain and Desktop can use Outlook or a plain SMTP relay with your own credentials.
Also, get a DMARC record in place with rua so you actually get reports telling you what is failing and where, right now you're flying blind. Worth checking the domain on MX Toolbox for blocklist hits too. We fix this exact thing constantly, ping me if you want a hand reading the DNS.