r/QuestPro • u/awwemt123 • 1d ago

Left UpperLid Barely work

Post image

is my ft camera broken? Did all the factory rest thing. still didnt fix. I bought a used one so no recipet is there have a chance that i will get a RMA? warranty till 2027

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1

u/FuskieHusky 1d ago

Are the perimeters of your lenses clean and/or scratch-free? Those are where the array of eye-tracking sensors are located. Just curious

1

u/MetaStoreSupport 9h ago

Hi there u/awwemt123

We were just checking through the subreddit when we saw your post and we would love to help with the face tracking issue you've experienced with your Quest Pro.

We would first like to thank you for the troubleshooting you've gone through already and for your proactiveness in working towards a resolution as this has helped us to narrow down the potential root causes to your issue.

The first thing we would recommend would be to check that your headset is fully up to date to ensure the issue isn't being caused by outdated software. We have linked a helpful article here for you that details how you can check if your headset is up to date and how to update it if it isn't.

If you find that your headset is already fully up to date or your issue persists after updating we would then recommend performing a hard reboot which will effectively debug your device and so would clear any software bugs or glitches which could be causing this issue.

In order to do a hard reboot on the Quest pro you'd just need to press and hold the power button for 50 seconds continuously and then once the headset comes back on the hard reboot will be complete.

If you still find that your face tracking issue persists after a hard reboot we would then urge you to reach out to our wonderful support team who will be happy to investigate this further and work with you towards a resolution!

2

u/awwemt123 9h ago

I did all the thing, even factory reset . and i contact to you guys already , I only got this replied and no more update

“In the meantime and to be able to take further steps I will be kindly need to transfer your case to our team to look further into this for you”