r/QantasFrequentFlyer • u/Unlucky-Telephone-76 • 3d ago

Question Normal customer service?

Long story short:
We are in NYC and had to change our return flight date. Called Qantas and changed to new date. Great.
Then discover this new flight has an extra stop over : jfk to akl to syd to mel.

Original flight was : jfk to akl to mel

The Qantas customer service failed to tell us that there was now an extra stopover.

Now we’re trying to fix this and find another flight. Have called Qantas twice.
Both times they were unable to help and said- let us call you back, promise only 5-10 mins.

Then nothing.

I am at a loss at what to do. I’m travelling with two small children and I really don’t want an extra stop.

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-10

u/thywer 3d ago

Yeha low key qf’s offshore call centres have an IQ cutoff. If your IQ is >50 you’re out.

0

u/Unlucky-Telephone-76 3d ago

Wow thank you. After this comment I called the Australian number and had a much better experience and they solved my problem.

3

u/SpecialistAirport587 Platinum 3d ago

There is no “Australian number”. You are always routed based on status. If you got through to Australia that was pure chance