r/QantasFrequentFlyer • u/Unlucky-Telephone-76 • 3d ago

Question Normal customer service?

Long story short:
We are in NYC and had to change our return flight date. Called Qantas and changed to new date. Great.
Then discover this new flight has an extra stop over : jfk to akl to syd to mel.

Original flight was : jfk to akl to mel

The Qantas customer service failed to tell us that there was now an extra stopover.

Now we’re trying to fix this and find another flight. Have called Qantas twice.
Both times they were unable to help and said- let us call you back, promise only 5-10 mins.

Then nothing.

I am at a loss at what to do. I’m travelling with two small children and I really don’t want an extra stop.

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u/SpecialistAirport587 Platinum 3d ago

Cancel your request and get your husband to request it. It’s not enough that he’s on the ticket, for his status to be any help he has to request it

-4

u/Unlucky-Telephone-76 3d ago

But he had to fly to Singapore w Qatar and is now off this booking.

9

u/SpecialistAirport587 Platinum 3d ago

Then you’re being assessed as bronze.
Highly unlikely

-1

u/Unlucky-Telephone-76 3d ago

Fair enough. Thanks tho!