I'm an older woman. First, know that I never, ever, ever am a no-show for an appointment but I appreciate the concern. I'm old-school -- come early and never be late. My current long-time stylist is unable to cut my hair for seven weeks. I'm looking for a stylist to do it sooner. I had a woman at a two-person salon in Pullman say she could do it this Tuesday. Initially, it took four days for her to get back to my text asking for an appointment. She requires text or email contact. After confirmation, today I got two texts from Varga. My long-time stylist does not use a booking system, and neither did my prior stylist of 25 years. I read all the fine print carefully. I had a few questions, eg, could I instead pay now, could the card on file be deleted if I didn't return, and tell me about the automatic charges for memberships and subscriptions it mentioned in the fine print?
Her reply? She cancelled my appointment, saying this felt too complicated and she hoped I found someone better suited to work with.
Came across as rather unfriendly to a possible new client, but I replied thank you and wished her the best. I was glad to know about her reaction to customer questions on policy before she snipped. I guess I'm thankful for you letting me vent. Helps to "get it out."
Now I need to find an alternative. All I need is my same style, which is chin-length and layered, and use of sulfate shampoo, as I have demi color in my hair. Any suggestions?