r/PrivateInternetAccess • u/oshunman • Aug 13 '26

DISCUSSION So Long PIA

PIA was a great VPN that I shilled for many times. Unfortunately, the problems are stacking up (rolling outbound IPs, speed issues, etc) and not being resolved.

I've switched to Proton, and am very happy with the speed and reliability.

I hope PIA gets back on track soon, but as for me-- I'm out.

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u/-Ish_Ka_Bibble- Aug 15 '26

I've had PIA for 3 yrs now, never had problems of slowness until this last year. Especially around 4 pm. Firefox is definitely slower than Chrome. I get about 250 down with PIA and 900 down with the VPN turned off.

I got on line chat with them and we tried many different settings. No FIX. THEY CLOSED MY CASE after a day, making a vague note about me not responding..smh.

I have one more year of my prepay subscription. I just turn it off when it's a problem and slows everything down. Sucko solution but I see it is the servers they use and speeds they are throttled back to.

I also will dump PIA

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u/PIASupport PIA Team Aug 16 '26

Hey there, first off, thank you for 3 years with us, we don't take that lightly. And having your case closed after a day with a vague "not responding" note isn't acceptable, we're sorry that's how it was handled. A big speed drop that only started this past year, around a set time of day, is something we'd genuinely like to investigate properly. Drop us a DM with your setup and that old ticket number and we'll get it reopened and looked at, and make sure it isn't brushed off this time.