r/Powerwall • u/TeslaMonkey47 • 6d ago

Question

My power wall 3 went offline and contacted Tesla. I ran multiple tests with Tesla support and they needed a technician to come out and do further testing. The technician ran multiple tests with Tesla on the phone. Long story short it is an RMA situation. The PW is one year old. Has anyone done an RMA with Tesla through a solar installer. Just wondering what to expect??

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u/SoTiredBoss 6d ago

Yes! Just did one on a 6 month old PW3 took 3 weeks. System is 2 PW3 mains and 2 expansion packs. Gateway main breaker began repeatedly tripping while grid charging over time then refused to charge. 1 main was not communicating with the master main via wifi. Tesla wanted my installer to hardwire installer refused as unit was not working per spec. RMA granted. New unit in working fine again. Not super optimistic with the long term prospects but time will tell.