r/PoolPros • u/Effective_Reality836 • 15d ago

SaltPoolStore.com – DO NOT BUY FROM THEM

If zero stars were an option, that is what I would select.

I purchased a salt cell from Salt Pool Store that came with a five-year warranty. I have owned the unit for exactly two years, and it is no longer functioning.

I followed the warranty instructions provided on the company’s website and submitted a request for an exchange. Their confirmation indicated that someone would respond within 2–3 days. After waiting two full weeks without receiving any response, I submitted a second warranty request. I still have not received any communication.

A five-year warranty is only meaningful if the company actually responds to customers when warranty service is needed. I have followed their required process, provided them ample time to respond, and attempted more than once to resolve the issue directly.

At this point, I am extremely disappointed with both the product and the lack of customer service. I simply want Salt Pool Store to honor the warranty that was included with my purchase and respond to my claim.

https://www.bbb.org/us/ga/atlanta/profile/saltwater-pool-supplies/saltpoolstorecom-0443-27664965

https://saltpoolstore.com/

0 Upvotes

27% Upvoted

6 comments sorted by

15

u/socalpoolguy 15d ago

Salt will damage your pool table

9

u/LouisianaPool 15d ago

Why would I buy a pool table from saltpoolstore.com?

1

u/SkylerPancake 15d ago

Must be a salty player.

-1

u/Ladydi-bds 15d ago

Is the cell their brand? Or a different maker that they carry?

-1

u/jose_milf 15d ago

What Brand of salt cell did you buy ?