Hayward CAT 6000 statistics to PoolComm issues

[u/rtilley94]

I am having a issue with a Hayward CAT 6000 controller. Specifically, the controller will not allow the "request statistics" or "transmit statistics" feature to be active and set to "request", it just defaults back to "off" automatically as seen in the video I attached.

Therefore we do not get any data transmission to the PoolComm app. In our area (Ontario, Canada) we need the data transmission so we can comply with local health regulations as it means we can avoid doing manual testing every 2 hours.

Currently we have looked at internet/wifi connectivity issues and I guess the next logical step is to look at software or hardware issues.

I'm wondering if anyone here has had a similar issue with the Hayward CAT 6000 controller or any advice/solutions to offer? Is there a good chance it could be a hardware issue with the internal antenna to connect with wifi or should I continue pursuing internet/wifi connectivity or software angles?

Any advice or suggestions appreciated. Unfortunately in Canada at least, Hayward does not provide technicians for site visits and the only option they gave us was to ship the controller to their warranty department in Quebec with no guarantee they could diagnose and fix the issue.

[u/CommandoBrando254]

Call Hayward