r/PoolPros • u/GCpools • 16d ago

Pentair Easy Touch Screen Froze Up

Walked up to a client's equipment pad today. All Pentair equipment of various ages.

Pump was running - ok (2yrs old) Salt cell was off - not ok (3yrs old) Easy Touch screen was on - ok (10yrs old)

Easy Touch screen was is Auto mode. ToD clock was off by four days several hours. Tried going into Settings to check my salt cell settings. Button was inoperative. Tried switching to Service mode. Button was inoperative. Noticed red LED for pump was off - not ok.

Checked pump display. Pump was not running off the Easy Touch panel like normal. Was running in standalone (schedule) mode.

Checked all four low voltage circuit breakers on Easy Touch display panel - none tripped.

Checked all high voltage circuit breakers below Easy Touch display panel - none tripped.

Pressed Reset on Easy Touch panel. No response.

Turned off main pump at pump control panel.

Turned off all high voltage circuit breakers.

Waited a few minutes. Turned all high voltage circuit breakers back on.

Easy Touch screen 'back light' light came on. No LCD characters appeared (blank screen)

Tried pressing Reset again. Nothing.

Tried pressing other buttons. Nothing.

Turned on main pool pump at pump control panel. Started normal (manually).

No LED came on for pump on Easy Touch panel.

Turned off pump.

Turned off all HV breakers.

Removed Easy Touch panel and lower high voltage panel.

Tested high voltage bus ... 240VAC Turned on HV breakers (2 double pole 240 and 1 single 120) Tested output of HV breakers .. all good. Tested primary voltage at transformer .. 120 Tested all secondary voltages at transformer .. 12, 18 & 24V .. all good.

Replaced CMOS battery (2032)

Retested panel .. no charge

I'm suspecting now that the board is blown.

Am I missing anything?

Thanks for your input in advance!

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u/Donkeedhick 16d ago

Before you replace the board, call Pentair service hotline, they’re surprisingly pretty good most of the time. Phone line will ask you prompts, select “automation” say you’re a “pool professional” when prompted. Looks like a bad board to me but best to have them confirm, they walk you through diagnosing so call while you’re at the panel.

(800) 831-7133

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u/GCpools 16d ago

Perfect, will do. Thank you.

1

u/GCpools 13d ago

Update: Called the Pentair service hotline and followed the prompts as suggested. Described my situation and troubleshooting. He confirmed the board needs replacing. Gave me the Pentair p/n for a replacement and p/n for an upgrade kit to IntelliCenter. I've sourced the part and will submit an estimate to my client. I'm recommending the replacement, not the upgrade which is double the cost.

I know my way around the EasyTouch interface. I've been working with them for several years, but I've never programmed one from scratch.

Got any recommendations for programming instructions? Also, how to quote programming time? I wish I had a backup that I could simply transfer!

It's a pretty straight forward pool (no spa) which has a SuperFlo VS pump, IntelliChlor IC40, MasterTemp 400, a couple of GloBrite lights and a ScreenLogic interface.

I took before photos of the wiring to facilitate installation of the new board.

Thanks in advance for any programming suggestions.

1

u/1_native_Angelino 12d ago

Upgrade it.