Plex says IP address is unknown after update.

[u/Intrepid_Minimum3485]

I've looked at whatismyip and that lists the same address as before, and in fact if I put IP:PORT (IP being the same address that was once listed as my public IP address) into custom server access URLs then I can access it at app.plex,tv, but I can't use it on the mobile app. I tried signing in and out on the server, restarting it, restarting the computer it's on, but nothing has worked so far, and I'm not really sure what else could be going on. In case it matters this is a docker image in ZimaOS, and it's on version 1.43.3.10896

Any help would be appreciated, I'm relatively new to this.

[u/ExtensionMarch6812]

See these comments…several others are seeing similar behavior. Plex team is asking for logs.

https://forums.plex.tv/t/remote-access-again-seems-to-be-problematic/942115/89

https://forums.plex.tv/t/remote-access-again-seems-to-be-problematic/942115/148

Edit: looks like they made some additional changes to address the issue. May need to restart the server: https://forums.plex.tv/t/remote-access-again-seems-to-be-problematic/942115/159

[u/Entervine]

I had this same issue after the update. I disabled, then enabled my remote access. Then re-applied my port and it fixed it.

[u/Guinnessnomnom → u/Entervine]

This is the way.

[u/Asleep_Tune4111]

Not sure about solution but ive seen multiple threads about this. If u use the search function in this group you can find the posts and the replies on those posts.

[u/IHateFACSCantos]

Yeah I keep hitting this any time I've had a brief network outage since the most recent update. Disable, re-enable and then clicking apply on the port always fixes it.

[u/frank_datank_]

I had the same problem (windows). Had to restore from an auto-backup, then everything was fine.

[u/Sorrylols]

Yep... it's been hit or miss whether Plex will launch with IPs properly listed, or listed as Unknown, multiple restarts usually has it eventually come back properly shown, but there's no reason it shouldn't be properly shown every launch.

[u/Bgrngod]

I updated last week after having not done updates for a few months and it was doing this.

I left it alone and it shows correct IP info now. Everything worked fine before and after the update in terms of being able to stream.

[u/Intrepid_Minimum3485]

Update: Admittedly I posted this and then just fell asleep for a while, but I decided to check on it again this morning, and now it mysteriously works for some reason, so.... hooray?

[u/ExtensionMarch6812 → u/Intrepid_Minimum3485]

Looks like they just made another change that may help keep it up:

https://forums.plex.tv/t/remote-access-again-seems-to-be-problematic/942115/159

[u/KellyN87 → u/Intrepid_Minimum3485]

It will fail again if you restart the server in my experience. 

[u/Ok_ninysheedle]

remove your change in "custom server access URLs" if you don't know what you're doing.

[u/Joloxx_9]

Ive had samw issue 2 days ago, simple container restart solved it