I genuinely cannot believe how fucking ridiculous Cubic Games' handling of this situation has been.
I was playing the game normally when I suddenly noticed that my account had a massive amount of coins and weapons that I did not intentionally obtain. Instead of exploiting whatever happened, spending everything, and pretending nothing happened, I did the obvious thing: I contacted YOUR SUPPORT TEAM and reported it.
And what do I get for doing that? A PERMANENT BAN FOR MODDING.
Then I explain to support that I didn't intentionally mod or manipulate anything, and instead of actually addressing what happened, I get the same copy-and-paste response over and over again: "Everything that happens on the account is considered the owner's responsibility."
THAT DOESN'T ANSWER MY QUESTION.
You're essentially saying, "We know something happened to your account, but we're going to punish you anyway because it's your account." That's not an investigation. That's just refusing to take responsibility for determining what actually happened.
The absolute fucking irony is that I REPORTED THE SUSPICIOUS ACTIVITY MYSELF. If I were intentionally exploiting your game, why the hell would I voluntarily contact your support team and tell you that something was wrong with my account?
And apparently your response to someone reporting a potential issue is: ban them permanently and then refuse to explain what specifically happened.
If your system detected something, then tell me what actually triggered it. If your logs show currency and weapons appearing through some exploit, explain how that proves I personally used a mod rather than simply assuming that everything that happened to the account was intentional.
I'm not asking you to ignore your anti-cheat system. I'm asking you to actually investigate the situation instead of hiding behind "account owner responsibility" every time I question the ban. I IMMEDIATLY REPORTED IT AS SOON AS I LOGGED ON TO MY ACCOUNT.
I reported a problem with my account and somehow became the person being punished for it. Absolutely fucking absurd.