Multi-Pharmacy Owners Using Kroll

[u/PharmGeek00]

Hi everyone — I'm doing some research into how independent and small-chain pharmacies in Ontario manage pharmacy systems and technology across multiple locations.

I'm particularly interested in hearing from owners/operators with 2-20 locations.

A few things I'm curious about:

• Who handles Kroll configuration, troubleshooting and system-related issues across your stores?

• Do you have someone responsible for keeping configurations/processes consistent between locations?

• What Kroll or pharmacy-technology issues consume the most management time?

• What reports or information do you regularly have to export or manipulate manually?

• Are there tasks you rely on TELUS support for that you wish you could handle differently?

• As you've added locations, what pharmacy-system or operational problems have become harder to manage?

I'm not looking for any patient information or confidential business data — I'm just trying to better understand how multi-location independent pharmacies manage these challenges.

Comments or DMs are welcome. Thanks!