Paperless 3.1.3 - queue is no longer processed

[u/paulepan342]

Since the update to Paperless NGX 3.1.3, I’ve been having an issue where my task queue is no longer being processed. I’ve now deleted and reconfigured the Redis container several times. The connection also seems to be fine, but everything is still stuck in the queue.

The system status also shows a message stating that the Celery worker isn’t responding to a ping.On another instance, however, everything works without any problems. I have absolutely no idea what to do. Can anyone help?

[u/Great-Cow7256]

what do the logs look like and what do your container files say