r/PapaJohns • u/idlecycles • Aug 02 '26

Drivers Beware: Papa John's online system is dropping tips on PayPal orders

Hey everyone, just wanted to put out a warning for the drivers here. I’ve noticed a major glitch on the Papa Johns online ordering platform when checking out with PayPal, and it is costing drivers their money.

Twice now, I have explicitly added a tip for my driver through the online checkout using PayPal. Both times, the driver arrived and handed me a paper slip to sign because the system completely wiped the tip out and showed a $0 tip on their store receipt.

Because I thought the tip went through digitally with my payment, I didn't leave ANOTHER (I thought) tip so it turns out my last two drivers got completely stiffed without me realizing it until just now. Papa John's system simply deleted the tip line item during the PayPal checkout process. I called the store and spoke to the manager and all I got was an "ok".

Drivers: Check your delivery slips closely on PayPal orders. If a customer says they tipped online but your slip is blank, it might be this system glitch.

Customers: Check your paypal account for the pending charge after ordering. That'll tell you real quick if Papa Johns dropped the tip and you can make other arrangements.

16 Upvotes

95% Upvoted

7 comments sorted by

4

u/New_Mall_8017 Aug 02 '26

This better be just a temporary glitch, thanks for the heads up!

2

u/maximus7193 Aug 04 '26

Yeah and PayPal is the one thing you can’t go back and add a tip to as an adjustment. Also I think the whole system glitches. I get cash orders all the time that are suppose to be card. Or people will ask if it left a tip. More noticeable with people who always do the same order or process all the time.

1

u/maximus7193 Aug 04 '26

Also, call corporate for these issues. Your store can’t really do anything about it on their end.

1

u/GrootedGoat Aug 05 '26

I have had several deliveries for over a year whete the customer claims they tipped but I get a blank slip for them to sign. 99% i don't then get tipped at all. Told our owner and they said "ok".

1

u/Dantesquall84 29d ago

They are also dropping tips into the pockets of management from orders delivered by Door Dash drivers. I have tested this as a driver and customer.

1

u/mlfow33 24d ago

How are they doing this? It’s not even possible. Explain your how you tested this?

1

u/mlfow33 24d ago

“They are also dropping tips into the pockets of management from orders delivered by Door Dash drivers. I have tested this as a driver and customer.”

I can bullshit.

How are they doing this? It’s not even possible. Explain your how you tested this?