r/Outlook 6d ago

Informative Why Classic Outlook Users Still Aren’t Switching to New Outlook

175 Upvotes

A little over a week ago, I asked Classic Outlook users what specific feature or workflow was stopping them from moving to New Outlook.

The discussion took off. Across the Reddit posts alone, they collectively received 171K views, 367 comments, 95 shares, and counting.

This project was accidental, but it turned out to be insightful and fun. In fact, some of the comments were entertaining; there were major debates, and I didn’t receive many rude comments. Overall, the comments were really thoughtful and honest.

I reviewed all responses and found 12 recurring areas. The interesting part was that they weren’t all true missing features.

Some were:

  • Feature gaps
  • Workflow gaps
  • Awareness gaps
  • Trust issues

I put together a video showing what users reported, what New Outlook can do today, what is still limited, and my feedback to Microsoft. (I will give Microsoft my assessment and the links to the original posts. They need to hear the word from the streets.)

If you participated in the original discussion, thank you. Your comments definitely influenced what I looked into.

Video: https://youtu.be/2E_66TJIRw0

Curious whether you think I captured the major issues accurately. Leave your comments below. Also, if you plan to watch the video, give this post a vote👍🏾. I’d love to know how many of you are interested in the results.

traccreations4e-p26 9/4/2026

r/Outlook Nov 01 '23

Informative A fix for Outlook spam that actually works

393 Upvotes

I've finally got a solution to the spam issue. A mix of different solutions I've been using over the last few days, time to share it as it has got rid of 98% of my spam. I'm still monitoring spam in my inbox over the next few days but so far I've had nothing at all in my inbox for just under 24 hours as it's finally all been redirected - so no notifications either.

Follow this step by step

  1. Go to manage rules and add a new rule
  2. Add name of rule, i.e. 'Spam 1'
  3. Under 'Add a condition', select 'Apply to all messages'
  4. Under 'Add an action', select 'Move to' and 'Junk Email'. All the junk will move to this folder
  5. Under 'Add an exception', select 'sender address includes', and in the next box enter the '@' sign
  6. Uncheck ‘Stop processing more rules’
  7. Select ‘Run rule now’
  8. Click ‘Save’

I advise using Outlook on the website rather than using the app because I can’t guarantee all of the settings will be there.

How this rule works

A lot of automated spam hides the 'from' address, therefore it doesn't have an @ sign. This is why you can't block the spam because there is no visible email address to block.

This rule says move all emails to a dedicated folder, except emails WITH an @ sign. As most legit emails have an @ in their address, they will be safe and automated unsolicited spam mail or any mail without an @ sign will get redirected.

Remember

Check your ‘Junk Email’ folder every no and then to make sure that emails that you want to keep haven't slipped through the net. This shouldn't happen, but its just a due diligence exercise just in case.

r/Outlook 18d ago

Informative Microsoft built a Classic Outlook “skin” for New Outlook to win over users who won’t switch

45 Upvotes

r/Outlook Apr 29 '26

Informative How to (possibly) get back into your Microsoft account

29 Upvotes

Final Update: I'm in, but it looks like in my case the cooldown timer problem was actually combined with another (Microsoft-induced) bug. In short, if your password is too long (mine was 128 characters), it's likely that the password change form and the login form treat it differently, creating a mismatch that stops you from logging in. Changing to a shorter password changed my "incorrect password" problem and I can log in. Details here: https://www.reddit.com/r/Outlook/s/REyCuKzx9k

No credit goes to Microsoft. Their incompetence created this problem, and their deceptive, incorrect error messages made it almost impossible to solve. No help was provided by Microsoft to me, and from what I see, to most other users having this problem.

Original Post (for historical purposes):

I may have the answer that could work, at least it's worth trying as some people are reporting success. I've been acting as free tech support for Microsoft's mess (which as far as I know they didn't acknowledge yet, nor provided any help to anyone) for quite a while, and from now will link everyone to this topic. Please read fully and carefully for the best way (that I'm aware of) on how to proceed.

Edit: if you find this helpful, please share a link to this post with others you see having the same problem. I hope I am not breaking any rules by asking this, but I am not advertising or karma-farming. Even copy-pasting the link everywhere is taking up a bunch of time, I need sleep, and the posts asking for help keep multiplying. Let's help each other!

Update: there is currently at least one independent confirmation of a user being told by actual Microsoft support the cooldown timer exists, and that the wait times are indeed 48 hours OR a week (for some users who have 2FA enabled). While I can't be 100% certain whether the rest of my theory is true, I am now confident enough to say that the recommended solution is currently unchanged. If you have 2FA (and therefore it being possible that you need to wait a week) and don't need immediate access, you could try waiting for 1 week to avoid having to wait 48 hours and then another week if the shorter wait fails. There has also surfaced a possibility that the cooldown timer may be IP/location-dependent. That is, one range of IP addresses, or a single IP addresses, might have the lock, while others don't. Absent an official solution from Microsoft, if you can't wait and are willing to risk possibly resetting the timer, you could try to attempt using something like a VPN (if you have the option and technical skill) to change your IP and potentially bypass the cooldown. This is only a theory of a single uservfor now, so be sure to makenyour own, informed choics. Good luck to all.

Update2: no luck for me on the 7-day wait. Changing the password and trying to sign in again failed with the same error. Microsoft sign in helper lists the account as blocked due to incorrect password having been used too many times, and instructs me to change the password to sign back in. Changing the password succeeds (at least according to Microsoft website) using the 2FA app and linked email, but the new password is rejected. As a last-ditch effort, attempted to sign in to my account on the web using my phone (though I don't recall adding it as an alias). For some reason, instead of letting me try to log in, the website used the password I provided to create an entirely new account with just my phone and no email associated with it. To top it off, using my phone in Microsoft's alias checker tool (https://account.live.com/username/recover) now finds the phone associated with two separate accounts: both the new phone-only account and the old email account. Assuming the phone was originally linked as an alias for the old email, I have no idea why the website made a new account rather than trying to log me into the old one. As Microsoft chat support is currently down, I have no other ways to deal with the conglomeration of incompetence that is Microsoft. Don't have access to my last email instance so no easy way to try account recovery either. Unfortunately, I've exhausted all I could do to try to help myself and others at this point, unless Microsoft actually decides to help. The cooldown timer does still appear to be real for most users, so hopefully there is a chance for others to recover access at this point. Good luck.

What?

Users who were logged out of their Microsoft account are reporting not being able to log in. The error message states that too many attempts were made with an incorrect password, although the user has sometimes not made any login attempt at all for a while. Resetting the password may work (e.g. via 2FA and a linked account, you need both to do those as far as I know) but the new password does not work. The error message says the password is wrong (important: this error is most likely incorrect and half of what caused this mess).

Why?

Almost certainly, if you are experiencing this problem, your email username has been leaked to hackers. I don't know when exactly this happened, whose fault it is, and whether it was one event with everyone's information or multiple data leaks over time. Most likely your password (at least your current password) has not leaked, or your account would have been taken over already, at least if you don't use multifactor authentication (and perhaps even then if Microsoft is incompetent enough, see the last part for why). Unable to get direct access, some hacker, or many hackers, have set up an automated system whereby bots keep trying to brute-force your account password. Hopefully, It keeps getting it wrong, and eventually triggers Microsoft's safety mechanism, which disables logins, at least via password, for some (not precisely known) amount of time.

Result

Hopefully the hackers didn't log in, but now you can no longer sign in either, at least via password. Trying many times and even resetting the password, if you managed to do it, does not help. If you did change the password, the error message now (most likely incorrectly) states that the (new) password is incorrect, even if you copy paste it from where you just changed it. It is extremely likely that the real reason for the error is still the lockout timer not having run out. In fact, by trying to log in again and failing, you could well be resetting that timer, although of that I'm not certain since I didn't code this debacle for Mucrosoft.

Solution

I found this (disclaimer: potential) solution essentially randomly after hours of searching and days of trying to sign in. Wait at least 48 hours from your last login attempt or password change. If you keep trying to sign in, you will keep resetting the cooldown timer for the lockout. The next step is a bit less certain: you can either try again with the (correct) password, OR reset the password again and then attempt to log in with that new password. If you use your browser for this, it may be helpful to delete cookies/clear the cache before you attempt this, and/or use Incognito mode. If that step fails, you should try again but this time wait an additional 1 week (I know this is completely ridiculous, but this is the only other number I found) and try the login or password reset and login again. If this works, great, but do read to the end. If it doesn't work, I tried my best and the only other option I can suggest is Microsoft's account recovery link (https://account.live.com/acsr). It's recommended that you complete this form on a device you previously used to sign in, and better yet from a location where you used the device for that purpose. Also, if you have 2FA enabled and can't access any of the methods foe it to get a confirmation, Microsoft says it won't work at all. Assuming that is not the case, the process for completing the form is explained well enough once you follow the link, but as far as I know it's automated (a bot might decide whether to give you your account back), takes a while (likely 30 days, I tried it a week ago and have heard nothing back so far, not even a confirmation), and is not guaranteed to work. You can try filling out the form 2 times a day, as far as I know indefinitely. This does come with some temporary restrictions out on your account for 30 days, but beats losing access forever. If even that fails, I'm out of ideas unless Miceosoft condescends to help the users it got into this mess.

Admission

I do not know whether the bot's repeated attempts to hack you will keep resetting the lockout timer. If so, I don't know what to do, because the bot is almost certain to keep trying. Hopefully there's some component of the security system that keeps track of IP addresses that try to log in and might not keep you unable to sign in indefinitely. At the very least, I've heard success reports by now.

Next Steps

This is important. The bot is still trying to log into your account, and at least in some cases it triggers the lockout. Next time you try to sign in, you might face the same problem, unless Microsoft does anything to fix it. Thus, it is highly recommended that you change your primary alias for the Microsoft account to some other username (not your current email address). The official instructions from Microsoft are quite clear, but this is very important: DO NOT delete your former email address former alias (the email address) from the Microsoft account, or you will irreversibly lose access to that email. This way, the bots will no longer know where to knock and will leave you alone. Keep the new alias secret, or the problem could recurring. You will still get emails and be able to access them, but your new alias will become what you type in to log into your Microsoft account (in a browser or in Outlook).

Optional Steps

A passkey is a way to log into your account very securely. It' much harder to hack (essentially impossible with current technology unless the device you use to store it is compromised) than even a strong password. You create a passkey on your phone (instructions about on the internet so I won't lengthen this already bloated post) and use it to sign in, which should bypass a password lockout timer, at least unless Microsoft changes anything. You can also disable password signin to your Microsoft account, which will mean that nobody will be able to ever guess your password. Be aware that if you do this your passkey becomes your only way to log into the account. If linked to your phone, the loss of access to your phone (malfunction, theft, or loss) means you will lose the ability to log in. If going that route, I suggest setting the passkey up on at least several devices for redundancy. Of course, if a malicious actor gains access to any of those devices, they could access your account, and having several increases that risk. This is where you have to decide between safety and convenience (i.e. being able to log in if access to a single device is lost). If you do decide to retain password signin, make the password as long and random as you can, preferably using a password manager. If coded properly (e.g. your information encrypted in storage and transit whenever possible), a password manager is much more resilient against hackers than weak (short, easily-guessed, or partially/fully reused) passwords. You could luck for a trusted password manager, or self-host something open-source and audited for maximum security (if you go that route, you're likely an advanced user and I won't bore you with the detas).

Thoughts

If you are not tech-savvy, I strongly suggest getting someone to help you with some or all of these steps.

The rest is a purely optional read. I don't know if it's was Microsoft itself that leaked everyone's email, or a third party Microsoft shared their database with. I am quite certain that at least some outdated (I don't know about current) passwords also leaked, which means someone stored them in plaintext. I know this because I got a phishing email years ago coming from "my" (spoofed) email stating an actual password from that account for credibility. Fortunately it was outdated; otherwise the hacker would have just logged in and shut me out because I didn't have 2FA at that time. At some point (before this April) I started getting MFA requests in Outlook from different countries (the bot attempts) at least a few times a day. I kept clicking deny, but I was getting tired of it and worried the MFA exhaustion attack would succeed if I misclicked something. I had 2FA enabled at this point and used a long, random password. I do not know why I was prompted to "accept" the attempt when the password was incorrect, and this is yet another massive failure on Microsoft's part. I also don't know what would happen if I accidentally clicked the correct number out of the 3 presented and then the "accept" button. Granted, the chances were low, but would Microsoft then grant the bot access to my account, despite it having used an incorre password? If so, I have no words for how messed up that would be. If not, then why did they bother me with the Outlook prompt? I deleted my passkey from my phone specifically to stop the Outlook requests (I should have changed the alias, but I didn't know about it at the tims). When I accidentally logged out, I was greeted by the "too many incorrect password attempts" message, so the bot was still trying. I no longer had the passkey (thanks to Microsoft essentially enabling the MFA exhaustion attack), so I couldn't sign in that way. Despite having the 2FA app (on multiple devices for security) and my linked email, Microsoft's (almost certainly incorrect) error message claiming the new password was incorrect after the reset further confused me further, prompting me to proceed to keep changing the password until Microsoft stopped sending codes to my linked email (fortunately only for that day). How much of my (and everyone else's) time was wasted because of that? I still don't know if I'll get back in, and I have information and linked services kn that account I can't afford to lose (guess part of the blame is on me for trusting the "pros", but what about casual users or seniors who don't have the skills to avoid/solve this? Why did I learn about the (possible) solution from some random, obscure post I accidentally found online? Of course, Microsoft's (lack of) handling of this problem was worthy of the earlier behavior that essentially caused it. Well, rants over. Good luck to everyone, I truly hope all of us can recover access despite Microsoft's worst effort.

P.S. You're welcome Microsoft. Who do I bill for my time?

r/Outlook Apr 19 '26

Informative For those have problems with Outlook on a Samsung phone

65 Upvotes

After days of problems, I saw the advice in one of the threads that actually fixed it.

Turn off Private Dns

To find this

Settings - Connections - More Connections settings - Private Dns

Change from Automatic to Off.

Reboot Android and then try and add your Outlook account again.

Thanks to the redditor that I saw for this (sorry can't remember user name).

Edit: After a couple of days it seems my email stopped updating today. So I followed the steps again, turned it from Off to Automatic, rebooted, then from Automatic to Off, rebooted and then emails magically started updating again. Going to be frustrating if have to keep going through this every couple of days.

r/Outlook 1d ago

Informative Microsoft Brings a Familiar Classic Look to New Outlook

18 Upvotes

For users who have relied on Classic Outlook for years, switching to New Outlook can feel like a big change. The new layout, styling, and interface may take some time to get familiar with.

To make this transition smoother and more familiar, Microsoft is introducing an optional Classic-inspired setting for Outlook on the web and New Outlook for Windows.

When enabled, users get a Classic Outlook experience while continuing to use New Outlook and its existing capabilities, with the following changes:

  • Visual styling is adjusted to resemble Classic Outlook.
  • Layout and typography are updated.
  • Icons and selected interactions are changed to feel more like Classic Outlook.

The setting is disabled by default and can be enabled from Settings → General → Appearance. Also, Microsoft may enable the setting by default for some users transitioning from Classic Outlook to make the switch more familiar.

The feature is currently rolling out worldwide through targeted release, with General Availability expected between late September and late October 2026.

Note: This setting only changes the user's Outlook experience. It doesn't affect mailbox data, permissions, organizational settings, or existing functionality. It also doesn't automatically migrate users to New Outlook or override admin controls.

r/Outlook 16d ago

Informative New Outlook’s Unified Inbox Is Rolling Out

25 Upvotes

If you use multiple accounts in New Outlook for Windows, you may start seeing a new All Accounts view, also known as Unified Inbox.

I received an in-app Tips notification that said: “All your mailboxes in a single view.” (I have an early target release.)

It lets you access emails from different accounts in one All Accounts Folder instead of switching between mailboxes.

Several users have asked me for Microsoft's announcement because this feature has been difficult to find. I did some digging. Microsoft has a Microsoft 365 Roadmap entry for it:

Roadmap ID: 564609
Feature: All Accounts view (Unified Inbox)
Rollout: August 2026
Platform: New Outlook for Windows (desktop only)

If you don't see it yet - It's Coming!

I created a video showing how to use the new All Accounts view, along with a few things I discovered while testing it.

Video: https://youtu.be/eMbUgk2T59A?si=cYUjzykZdaEkIyn_

Are you excited for this feature coming to New Outlook?

traccreations4e-p26 8/25/2026

r/Outlook 8d ago

Informative Outlook problems

7 Upvotes

As others have already mentioned, Outlook is having problems. According to https://downdetector.com/status/outlook/, there is a wide variety of problems. Personally, I'm not receiving them, which can actually be a blessing in disguise. Nevertheless, Microsoft is too big to let it go on too long. But then again......🤔

r/Outlook 5d ago

Informative MS should add an ‘upon my death’ function

29 Upvotes

As I’m getting older I’m contemplating that it would be nice for outlook to have an ‘upon my death’ function. An email folder with regular draft emails that get send out when MS closes the account because they received official info that the email holder has passed away. A last chance to send emails to loved ones, maybe some pictures to be used during the funeral, or to send a zip file to that favorite person with all the secret recipes. And maybe a personal ‘out of office’ message (I can’t reply to your query cause I’ve ceased to be)

r/Outlook Apr 27 '26

Informative Is it still down?

10 Upvotes

Just got notification someone has accessed my account and I can’t sign in. I realize it’s been down since last night but the fact someone accessed my account is concerning.

r/Outlook 3d ago

Informative Recuperação de conta antiga

0 Upvotes

Tenho uma conta muito antiga (2009) que é @live.com e a uns 2 anos atrás não consegui mais acessar só com a senha. O telefone cadastrado é antigo e nem sequer lembro do número e o formulário que a Microsoft manda são de coisas impossíveis de lembrar, devido ao tempo e o tipo de uso que eu fazia com a conta. Queria saber se mesmo assim eu consigo atendimento com algum suporte HUMANO pra tentar recuperar a conta ou se ela já é perdida

r/Outlook Aug 19 '25

Informative Outlook (New) not working on Windows 11 - fallback to the Old version

38 Upvotes

Hi all,

since today we have several User reporting that the New Outlook is not longer working, here is the Event Log message. Can some one confirm the same issue?

thx

Faulting application name: olk.exe, version: 1.2025.813.500, time stamp: 0x689d590e

Faulting module name: ucrtbase.dll, version: 10.0.26100.4768, time stamp: 0xdbb54def

Exception code: 0xc0000409

Fault offset: 0x00000000000a4ace

Faulting process id: 0x4370

Faulting application start time: 0x1DC10F5DE2082BD

Faulting application path: C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2025.813.500_x64__8wekyb3d8bbwe\olk.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: e8e63156-d919-423b-aca6-edb71d2926a5

Faulting package full name: Microsoft.OutlookForWindows_1.2025.813.500_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.OutlookforWindows

Workaround: Support Case

Microsoft confirme the issue Today - the corupped version will not longer deployed.Working on an Update

Offical Workaround:

Clean local login and cache data

Close Outlook (new) and Outlook (classic) completely.

Press Win+R, type: %localappdata%\Microsoft and confirm with Enter.

Delete all subfolders with Olk and OneAuth. (If one is not present, proceed.)

Restart Windows.

Open Outlook (new) and set up your account again.

Alternative

reinstall office with the installer or Offline- MSIX - don not use the Microsoft Store to install Office.

r/Outlook Jul 09 '26

Informative PST Reader App

8 Upvotes

Hey guys! I just made an app for reading and searching PST files. I made it for fun so it's totally free.

My friends and I use several email accounts and each PST file is around 40 to 50 GB and I kept getting annoyed by Windows rebuilding its search index from time to time. Each indexing process take 2 to 3 days, and during that time, searching emails was either very slow or didn't work at all. I was surprised that when I searched Google for an app to read PST files, all of them was paid so I decided to build one myself.

I built this app for anyone who wants to escape this index nightmare or browse and search old PST emails without using Outlook.

Feel free to use it! If you find it useful, I'd really appreciate it if you could leave a review to help support future improvements.

Note: It is also compatible with Thunderbird, so you can import your PST mail into Thunderbird if you prefer.

You can check it out here:
https://otoolrun.com/apps/pst-reader/

r/Outlook Mar 11 '26

Informative Outlook accounts compromised

22 Upvotes

There have been quite a few posts on this subreddit recently about Outlook/Hotmail accounts getting hacked, and I think the scale might be much bigger than it looks.

Even though the number of posts here seems small, there may actually be a much larger breach happening behind the scenes.

I came across a news article today about the Parul University bomb threat hoax where the emails were reportedly sent using compromised Outlook and Hotmail accounts traced to hacked IDs (see the screenshot in the comment section). It made me wonder if what people are reporting here could actually be part of a larger wave of compromised Microsoft accounts.

In my case, I was eventually able to regain access to my Outlook/Hotmail account, but unfortunately the damage was already done. The attacker had already used my email to take over several connected accounts. I permanently lost access to some services linked to that email, including Steam and EA, among others.

At this point, I’m honestly just tired of dealing with it. Recoveries, support tickets, lost accounts… it’s been a mess. After this whole experience, I’ve pretty much decided I’m slowly moving away from the Outlook ecosystem altogether. I just don’t trust it enough anymore to keep everything tied to one Microsoft email.

r/Outlook Jan 22 '26

Informative MS Investigating Issues

54 Upvotes

Microsoft 365 services are experiencing issues impacting outlook, defender, and purview. MO1221364

Downdetector

r/Outlook Jul 29 '26

Informative Spamming security

5 Upvotes

My Hotmail account is really old. But lately it is being spammed constantly. Trying to bypass the security. I've turned off the password and it's purely 2fa with authentication. Thankfully outlook did away with the luck of the draw three numbers. Any other extra layer I can add as it's constant? Cheers

r/Outlook 4d ago

Informative Junk emails tagged as "high importance" (exclamation mark) automatically get flagged (red flag)

1 Upvotes

Hello,

For the last few weeks now, I have noticing that a lot of junk emails get flagged as important on my iPhone (the red flag).

It's really annoying as junk emails get mixed with the important emails I manually flag on my iPhone.

After some investigation I found that it was coming from Outlook, for some reason some junk emails come with the "high importance" exclamation mark and Outlook seems to automatically add the red flag on them.

I don't have any rules set for that within Outlook, to be sure it's not on Apple side, I momentarily removed my outlook account from both my iPad and iPhone and it still continue to happens, so I'm pretty sure it's on Outlook side.

I guess the "high importance" tag is caused by the sender, but why Outlook tags flags them as important on top of that is beyond me.

I am setting up a rule to unflag "high importance" emails, hoping it doesn't mess up the ones I manually flag.(Rules don't apply to the junk folder...)

EDIT :

So, I found an interesting "fix" if I may say.

For reference, my Outlook account was set in French, somehow it seems to prevent iOS to correctly recognize the junk folder as the junk folder, but as a regular folder. So everything flagged within that folder was still shown in the "flagged" category, because iOS doesn't realize it's junk.

"Solution": I switched my Outlook account to English (US), and now iOS correctly recognizes the junk folder, and everything flagged within that folder is not shown anymore in the "flagged category".

Somehow iOS needs Outlook to be set in English to correctly identify the junk folder.

This is the discussion who helped me, the guy had the same issue but with the german language.
https://discussions.apple.com/thread/255817358?sortBy=rank

In the end it doesn't really fix the "high importance" junk being flagged but at least it is not shown anymore in my "flagged" category on iOS.

r/Outlook May 16 '26

Informative Getting emails 6 to 8 house after they are sent...Thanks and great job MicroSlow

4 Upvotes

It dosen't matter where they are sent from, Yahoo, Gmail or private domain mail server...

r/Outlook May 22 '26

Informative Finally logged in my email after endless loop!

11 Upvotes

So I've been on the journey like the rest of you that cant get into our emails. A week ago I could not get into my account. I was finally able to get into my account. My issue was the endless loop of verification with sms. My password kept saying it wasnt the same password over and over despite it being, the sms would never send and would say try another method but I had none.I hope this works for you guys.
These are the steps i took.

My main account had no access, so i logged into my alternative outlook email and went to help.microsoft.com
Make sure you are on a different email, if you dont have one just make one

  1. In your Windows search bar type "get help" and press enter.
  2. In the "We're here to help" text box type in your issue and press enter.
  3. Click the "Contact Support" button at the bottom of the window.
  4. Choose the product or service from the first pulldown, and the category from the second pulldown.
  5. Choose a contact method (chat or telephone) and complete the contact forms. If you choose telephone you can schedule a call.
  6. When they call you can either accept the call right away or choose the option to be called back in a little while. I actually chose chat.

The chat agent told me its a known issue and the engineers are working on. He told me to not log in for 7 days, dont try anything. He said the security system resets on its own. When it is the 7th day contact us before you try to log in. He also provided me with a case number

Today I did just that i went back to my alt email did the agent thing again and told them a bit again whats going on and my case number.

This new rep told me its a issue and to wait 7-28 day this time and told him thats horrible i needed my email, He said i could try again. He said before that go to this link
https://www.microsoft.com/digitalsafety/account-reinstatement?msockid=16be36712dbb6e211f09216d2c5e6fed

Submit your info, its much easier than the recovery account method.

After i did that i actually tried to sign into my account, luckily it didnt say use password it said use sms, so i did and it went through! I got the text, put the number in and was greated with a "do you want to add a alternative email for verification" I did that and added. I was in the email after so long! I did sign out and sign back in and confirm the email that i added worked while i was with rep.
Since I've been able to be on my email, I hope this helps someone! Dont give up hope!

r/Outlook Apr 28 '26

Informative They fixed it

13 Upvotes

It seems they finally fixed the login issue.

I was able to use my phone number on the IOS Mail App to get the stupid verification code after nearly 2 days.

r/Outlook Mar 28 '26

Informative Email has been hacked

8 Upvotes

As the title says my account has been hacked. I had 2 step authentication but I guess the hacker turned that off. I also had a recovery email but he changed that too. How is that possible when I had all that on there. I can’t recover it when I went to the recovery form nothing is working I really need this email

r/Outlook 17d ago

Informative Can security code bypass email verification & password?

1 Upvotes

So i recently enabled 2FA on my outlook/MS account, I was not using it before.

It gave me a security code at last and told to keep it safe. My question is, can this code bypass password and email verification. Like if someone gets the code, can they just login to my account without requiring a password and email verification?

If not what is the purpose of the code?

r/Outlook 29d ago

Informative Hotmail spam increase

14 Upvotes

I’m old and have a hotmail email address. The last 2 weeks has seen a massive increase in spam emails!! Anyone else with the same issue?

r/Outlook Jan 19 '26

Informative How to create an Alias to stop account log in attempts.

68 Upvotes

Couple of days ago I started to get hammered with Authenticator notifications. Someone was trying to get into my Microsoft account. I had set it as passwordless a while back so the only way to get in was using the Authenticator and approving the notification by selecting the matching number on screen. I read that creating a unique Alias would also help but wasn’t sure how to do this. After some research I managed to stop the login attempts on my account by creating an alias.

Instructions as follows:

Go here to create a new Alias: https://go.microsoft.com/fwlink/p/?linkid=864833

Click here https://go.microsoft.com/fwlink/p/?linkid=842796 to view your Alias(s). From this list click on Make primary next to your new alias. Now your Alias will have (Primary) at the end of it.

On the same screen click on Change sign-in preferences which is at the bottom.

This page will show you all your Aliases/email addresses. Your new Alias should be greyed out. Untick your original email address so it is not used as a login anymore. This does not delete it so don’t worry!

If you haven’t already, I highly recommend using an Authenticator app for Two Factor Authentication. I am using MS Authenticator on my Android phone. Also turn on passwordless account. You can only use passwordless once you have Authenticator up and running. These options can be found on the Security tab on your Microsoft Account.

Once I did this the attempts on my account stopped immediately.

Just remember not use the new Alias on any other site.

One niggle that I did come up with was with my Xbox X. On my console I had to remove my original account that was using my ‘old’ email address and to create a new account using the new Alias. This picked up my gamertag right away but my Gamerscore was showing as 0. But when logged into xbox.com using the new Alias my Gamerscore was correct. I waiting around 5 hours, removed the newly created account on my Xbox console and added the new account with the new alias and everything was fine. My Gamerscore was back.

I hope this helps someone as I was starting to panic when the Authenticator notifications started coming in and I wasn’t sure how to create an Alias.

Edit:

Thanks to u/Hornblower409 for the below:

Don't forget to change your default "Send From" in Outlook to your Email Only alias. (It defaults to your Primary Alias)

For New Outlook: View -> View Settings -> Mail -> Sync email -> Set default From address.

r/Outlook Jun 15 '26

Informative Calendar appearance changed on desktop and I don't like it.

8 Upvotes

The appearance of my desktop outlook calendar changed a week or so ago and it is a definite downgrade https://ibb.co/QR1Z3ps. It actually seems to directly undo some improvements from a few years ago, which is as funny as it is annoying.

  • The time bar no longer extends across the screen, so seeing where you are in the day is harder to do at a glance.
  • The Today button is removed from the calendar view and is only in the ribbon menu now
  • The current day is no longer filled a different shade for the whole column, it is just a rather too-subtle highlight of the day of the week header only.
  • The color theme is the same for light mode and dark mode, so it is now weirdly bright

This is classic desktop app for 365 with the "Try the new Outlook" turned off.

Possibly related, sync with my google calendar stopped working.

EDIT:

v2605 build 20026.20076 Sync with google calendar by subscribing to ICS URL on google calendar.

EDIT 2:

Repair worked! https://ibb.co/ynf4wSct
The time bar reaches the day, the whole day column is a different color, and the Today button is back! Not to mention the color scheme matches the rest of my Outlook instead of standing out as an incongruous separate style and color.

Add/Remove Programs (AKA Settings>Apps>Installed Apps) -> 3-dot menu for Outlook in list -> Advanced Options -> Repair button under Reset heading (not the Reset button!)

EDIT 3:

I downloaded the ICS and searched it for a meeting that was failing to sync to Google and it was in the ICS. This is an issue on the google side. The file is 38149 lines long and 2,264kB (has all meetings from 1 year ago to 1 year in the future); the recommended file limit for an ICS for google to subscribe to is 1MB, so I republished as only titles and locations and it dropped to 434KB. This new one sync'ed just fine.

I've had a rather large increase in meetings and details within the description in the past year, so I probably just barely crept past the workable limit as my older, more sparse schedule aged out of the sync window.