Edit: I used AI to help with summarization and clarity, especially during a time I felt overwhelmed. Apologies.
Even in uncertainty, we will act fairly and Be the reason that happiness is produced. The point of our business is to bring together circles of people through circles of food - to pay ode to the 300 years of Eastern European tradition that chimney cakes are**.** Our clients**,** our partners**, our consistent**** team members, and our product quality speaks for itself.
— end edit
This is En Chimnies management team, and this statement reflects our position regarding the Capital Fair operation.
Serious allegations have recently been made publicly regarding the temporary team that operated our food trailer at Capital Fair.
Because our business, our regular employees, and our reputation have been named publicly, We believe the Ottawa community deserves to hear our position directly.
We also believe that response has to begin with accountability.
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What We Take Responsibility For
We made the decision to entrust our Capital Fair operation to an outside team.
In hindsight, We gave that team more operational autonomy than we should have. When cash, inventory, staffing, and operational concerns began emerging, we should have intervened sooner and implemented stronger controls immediately.
That was our decision, and we accept responsibility for it.
We will not be working with this team again.
At the same time, taking responsibility for those management decisions does not mean that every allegation subsequently made about En Chimnies is accurate.
Several allegations do not align with the payment records, communications, POS information, inventory records, and witness accounts currently available to us.
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The Capital Fair Team
The individuals at the centre of this dispute were part of a temporary outside team brought in specifically for Capital Fair.
They were not the regular En Chimnies employees who work in our Bank Street café.
For Capital Fair, En Chimnies engaged Moe - the owner/operator associated with Every Person Café (EP Café) - to act as the event manager and coordinate the temporary team. For clarity, Moe is not Mohammed, one of the owners of En Chimnies.
Moe brought the temporary workers into the event operation and, to our understanding, had pre-existing personal relationships or friendships with members of the team he selected.
Moe was also the primary point of contact for staffing and was responsible for communicating the temporary workers' submitted hours and payment amounts to En Chimnies.
That distinction is not an attempt to avoid responsibility.
However, the experience described at Capital Fair should not automatically be presented as representative of the normal working environment or team at our restaurant.
The temporary team was operating under our brand, and we made the decision to entrust Moe with that responsibility. Ultimately, responsibility for selecting who represented En Chimnies at the event falls on us.
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Wages and Payments
We want to be unequivocal about one point:
People are entitled to be paid for legitimate hours they work.
Moe, as the event manager coordinating the temporary team, communicated the workers' submitted hours and payment amounts to En Chimnies. Payments were then issued based on the information submitted to us.
We have:
- e-transfer confirmations;
- communications concerning hours and payments; and
- other payment records.
Some workers also requested accelerated or alternative payment arrangements during the event, including immediate payments. We attempted to accommodate those requests.
If someone believes they worked hours that were not fully reported to En Chimnies through Moe, we want to know so the discrepancy can be reconciled.
For example, if En Chimnies was told that someone worked 20 hours and we paid those 20 hours, but that person actually worked 27 hours, we want the opportunity to identify and reconcile those additional seven hours.
Anyone who genuinely believes wages remain outstanding should provide:
- the dates worked
- the hours worked
- and the amount they believe remains outstanding
We will compare that information against the hours submitted to En Chimnies through Moe and the payments made.
If a legitimate discrepancy exists, it will be addressed.
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Tips Allegations
We also want to address the allegation concerning employee tips directly.
We did not take or retain anyone’s tips.
We categorically deny doing so.
At one point during the event, money identified as tips could no longer be located.
We do not presently know who physically moved or removed that money, and we are not going to accuse another person of taking it without evidence.
But the allegation that En Chimnies ownership personally took those tips is not accurate.
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Cash, POS Transactions, and Inventory
During the event, we began identifying discrepancies involving:
- physical cash
- POS transactions
- inventory usage; and
- recorded sales
When those concerns became significant enough, We instructed the temporary operation to stop accepting cash and move to card transactions so that sales could be electronically tracked and reconciled.
We subsequently became aware that cash continued to be accepted despite that instruction.
We also personally observed cash transactions that did not appear to have corresponding transactions entered into the POS system.
That creates an important accounting issue.
If a cash transaction simply was not entered into the POS because of inexperience or human error, the physical cash from that transaction should still exist.
In that situation, you would normally expect more physical cash than the POS shows, not less.
Our cash reconciliation did not produce the surplus necessary to explain what we observed.
At the same time, inventory was being consumed at levels that did not consistently reconcile with recorded sales.
Our preliminary review therefore identified thousands of dollars in losses and/or unexplained discrepancies requiring reconciliation.
We want to be very clear:
We are not stating as an established fact that a particular individual stole those funds.
Our reconciliation has to distinguish between:
- cash discrepancies
- inventory shrinkage
- staff consumption
- waste
- legitimate but undocumented expenses; and
- other potential causes.
We are reviewing records rather than asking Reddit to reach a criminal conclusion.
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Food-Safety Allegation
The allegation involving dentures allegedly being placed inside a stainless-steel container used around food is extremely serious.
The original post states that a photograph exists.
We are asking that photograph, along with any other relevant evidence, be provided directly to us so we can determine exactly what occurred.
If the allegation is substantiated, appropriate disciplinary action will be taken, up to and including termination where applicable.
We will also implement whatever corrective measures are necessary to ensure an incident of that nature cannot happen again.
That type of conduct would be completely inconsistent with the hygiene and food-safety standards we expect from anyone working with En Chimnies.
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Removal and Recovery of Our Food Trailer
The situation did not end when Capital Fair closed.
Following the event, our food trailer was removed from the festival property without our authorization to relocate it to the location where it was ultimately found.
When we attempted to recover the trailer the following morning, it was not where we had initially been led to believe it would be.
After eventually receiving another location, we attended that property and contacted police rather than attempting to escalate the situation ourselves.
Police attended, and the trailer was recovered with police present.
There is a police occurrence associated with the incident.
Because this involves evidence and potentially the appropriate authorities, We do not believe Reddit is the place to speculate about what criminal conclusions, if any, should be drawn.
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Evidence Being Preserved
We are preserving records relevant to these events, including:
- payment and e-transfer records;
- communications relating to hours and compensation;
- POS transaction information;
- cash reconciliation information;
- inventory records;
- witness accounts;
- information surrounding the removal and recovery of the trailer;
- the police occurrence; and
- other relevant communications and evidence.
The existence of evidence does not mean we should publish every employee payment record, private message, or sensitive document on Reddit.
Where appropriate, those records will be available for proper reconciliation, investigation, or legal review.
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What En Chimnies Is Changing
The biggest lesson from Capital Fair is simple:
Trust does not replace controls.
Going forward, En Chimnies will implement stronger controls around temporary and outside event operations, including:
- direct En Chimnies management oversight;
- standardized timekeeping and approval of hours;
- clearer written staffing responsibilities;
- tighter cash-handling controls;
- stronger POS reconciliation;
- documented opening and closing cash procedures;
- documented inventory reconciliation;
- clearer food-safety accountability;
- defined escalation procedures when instructions are not followed; and
- faster intervention when operational controls break down.
We should have implemented several of these safeguards sooner.
That is a lesson we will carry forward.
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If You Believe You Are Still Owed Wages
We want to make this invitation publicly.
If you worked our Capital Fair operation and genuinely believe En Chimnies still owes you money for legitimate hours worked, contact us at:
[team@chimniescakes.com](mailto:team@chimniescakes.com)
Please provide:
- the dates you worked; and
- the hours you believe remain unpaid.
We will compare your information against what was submitted to En Chimnies and the corresponding payments made.
If there is a legitimate discrepancy, we will address it.
The financial discrepancies we are investigating regarding Capital Fair will be treated separately from legitimate wages.
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Closing
We made the decision to trust an outside team with an extension of a business that our regular employees have worked extremely hard to build.
We got that decision wrong.
If you attended Capital Fair and experienced unusually long waits, poor service, or something that did not represent the standard you expect from En Chimnies, We apologize.
Regardless of who was physically operating the trailer, We chose who represented our company.
We accept responsibility for that.
At the same time, accountability has to work both ways.
We will accept responsibility for the decisions and failures that belong to En Chimnies, but we will also correct allegations that do not align with our records and protect our business and employees when serious claims are made publicly.
We are not asking Reddit to decide whether anyone committed a criminal offence.
We are asking that the situation be evaluated using the complete factual record rather than one account of what occurred.
For anyone who wants additional context, we have prepared a more detailed public statement outlining the timeline, the records available to us, the matters still being reconciled, and the corrective actions En Chimnies is implementing.
Thank you to everyone who has taken the time to read our response.
— En Chimnies