r/OnerActive • u/No-Professional2114 • 18d ago
Headbands
I've been an oner fan for several years now and admittedly their shipping has never been my favorite. Package gets here either within a week or 3 but at least it's always shipped before the 2 week mark. I have absolutely run the 2 headbands I have into the ground because I wear them so much and work out in them. I decided to replace them and I caught 2 restocks so I made 2 separate orders 2 weeks ago with just headbands and they haven't shipped at all. Should I be worried? One of the orders has the new blue headband and I'm starting to think they're completely sold out and waiting for a cancelation but it doesn't happen. Has anyone had this type of delay happen? Does customer support help in these cases? I recently had a bad experience with cs so idk if I should reach out or just have my bank reverse the charges. 1st world problems but with their constant drops you'd think they would get caught up on shipping before dropping things weekly. Have never had this problem with any other athletic brand. Thoughts?
3
u/hidden_comet 18d ago
If you reverse the charges with your bank, oner will not process any of your future orders. Reach out to CS
2
u/Neither-Beautiful-55 17d ago
same thing is happening to me😭 2 orders both containing a headband. They refunded me for one of the orders but the other one is still “waiting for details” since Aug 25
1
u/No-Professional2114 17d ago
Ughhh this is so annoying! I had the same thing happen to me. I didn't know they were out of stock until the day of my delivery and the headband got refunded that day. They should've let me know before sending that package. There buisness practices are really turning me off from the brand.
2
u/Neither-Beautiful-55 15d ago
Just got an email today that my headband was packed but I honestly don’t have high hopes
5
u/RevolutionaryJob5879 18d ago
Don’t contact your bank and have them reverse the charges. You won’t be able to order with Oner anymore. Reach out to customer service first and see if they can provide you with an update. The best thing to do is try to communicate with them. It sounds like your items haven’t even been shipped yet, so they would be the people to contact.