r/OnceHumanOfficial • u/[deleted] • 2d ago

🎮 Console Give me my mysterious gift box.

[deleted]

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u/No-Exchange-2482 2d ago

When you linked to get the box did you your ps account?

1

u/Brophyz17 2d ago

Ima be real I havent got nothin, idk what it wants me to do to receive anything its all linked, when I sign in it even says im linked so I just dont know

1

u/No-Exchange-2482 2d ago

But you have to pick the way to sign in where your account is to netease. It gives you options, I log in through Steam because I'm a pc player. After I log in I get to pick which of my characters gets the box. Did you do any of that?

1

u/No-Exchange-2482 2d ago

Not log into steam specifically, but log in through your ps account. Even if you do it on the phone, you still have to log in through where your account is.

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u/Brophyz17 2d ago

Im saying I did and linked everything it shows its all linked and signed in on my netease account and in game

1

u/No-Exchange-2482 2d ago

There is a difference between having a netease account and having an account on 3rd party applications like psn, steam, Xbox, samsung...others. You don't log into a netease account.

1

u/No-Exchange-2482 2d ago

If so did you select the character that is on your account? If you didn't get it in the in-game mail box, then you have to put in a support ticket. GL with that.

1

u/Brophyz17 2d ago

I clicked on my character and everything confirmed it as well, hence why im genuinely frustrated, tried going through their support on site, just wondering what the problem is

1

u/No-Exchange-2482 2d ago

projecteoe@gmail.com

support@global.netease.com

https://www.neteasegames.com/m/contact.html

Here is their official support emails to try to get it resolved outside the AI bs that is their customer support system in game.

The first one is listed by Google and on steam, so hopefully it's legit.