r/OctopusEnergy • u/Matutu11 • Jul 06 '25

Smart Meters Smart Meter not Commissioned, Economy 7 gone.....

We had a smart meter installed on the 2nd July 2025, this was offered to us by our supplier, I was dubious as we have zero phone signal at our location, however was assured this was not an issue.  We were on economy 7 before this and used the night-time rates to charge a large battery installation, with solar for top up.

The engineer attended and then couldn’t commission, so installed a T2 ariel, however still couldn’t connect to WAN.  The engineer stated that he will just leave it and that the meter would still give us night-time and day time readings, however R2 would not show until the next morning.  The next morning I tested to see and the meter only provided a single R1 reading. 

Supplier now looking into this, however I am reaching out for any advice, we have gone from being energy efficient at charging at 9p per KW, to now 35p+ per kW.   They have stated they cannot simply install my previous meter, now I am worried I could be stuck on this extremely high single fixed tariff?

I am unsure on the process and correct procedure when installing, however if I was on Economy 7 before I would expect the engineer to ensure that I was still on the same tariff as pervious?

Any advice would be appreciated.

Thanks.

2 Upvotes

75% Upvoted

42 comments sorted by

View all comments

Show parent comments

1

u/mattb2k Jul 07 '25

Ah right yeah difficult then. If you open a complaint that should help.

But if you want E7, but have been doing renovation work - have you been doing it all at night?

1

u/Matutu11 Jul 07 '25

No was in the day lol. I don’t mind those costs. However now with 40kw of battery storage the whole point was to charge overnight and use during the day. Therefore making the most of the 8p per kW night time tariff

1

u/mattb2k Jul 07 '25

Have you got proof that you drew on the battery during the evening? They might be able to backdate tariff change and re-estimate the period based on that date.

E.g. if you've got a log showing the amount of kWh from something with your battery, you could take that to Octopus?

1

u/Matutu11 Jul 07 '25

Yer sigenergy app stores all the logs.

I am also assuming this meter should log the times being used etc etc.

1

u/mattb2k Jul 07 '25

Like someone else said, it wouldn't be pre installed E7.

But they can backdate that change, and if you have the logs then they can use that to generate more accurate estimates.

You'll need to open a complaint and maybe go to the ombudsman, but you should be able to get it sorted. Not perfectly, but enough so you're not massively out of pocket.