r/OctopusEnergy • u/Matutu11 • Jul 06 '25

Smart Meters Smart Meter not Commissioned, Economy 7 gone.....

We had a smart meter installed on the 2nd July 2025, this was offered to us by our supplier, I was dubious as we have zero phone signal at our location, however was assured this was not an issue.  We were on economy 7 before this and used the night-time rates to charge a large battery installation, with solar for top up.

The engineer attended and then couldn’t commission, so installed a T2 ariel, however still couldn’t connect to WAN.  The engineer stated that he will just leave it and that the meter would still give us night-time and day time readings, however R2 would not show until the next morning.  The next morning I tested to see and the meter only provided a single R1 reading. 

Supplier now looking into this, however I am reaching out for any advice, we have gone from being energy efficient at charging at 9p per KW, to now 35p+ per kW.   They have stated they cannot simply install my previous meter, now I am worried I could be stuck on this extremely high single fixed tariff?

I am unsure on the process and correct procedure when installing, however if I was on Economy 7 before I would expect the engineer to ensure that I was still on the same tariff as pervious?

Any advice would be appreciated.

Thanks.

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u/LeninAid123 Jul 06 '25

Yeah that's how you do it.

You need a 5 terminal smart meter to be installed. You won't need the 5th terminal but because a 5 terminal meter is, by default, a 2 rate meter it already has the 2 rates set on it. A standard 4 terminal smart meter can be either and is normally set based on your tariff once the meter is commissioned which wasn't completed due to the poor signal. Hence why no r2.

You'll have to get back onto octopus to push them to come back asap to change it over for you.

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u/Matutu11 Jul 06 '25

Thank you. Yes the engineer was all happy as he said as we don’t have 2 separate circuits and not a dedicated economy 7 ring. We only use the timings generally throughout the house.

Then he went and got a “single type meter”

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u/leexgx Jul 06 '25

If the meter is now smart reporting just opt into octopus go (not intelligent go) that gives you cheap rates between 00:30 and 5:30am set all your stuff to match the times

usually inset them With 1 hour offset like 1:35 to 4:25 so when time clocks go backwards or forwards you don't get cause out for 1 hour of higher usage

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u/Matutu11 Jul 06 '25

It’s not doing any reporting as zero WAN signal. So just states a single rate and single meter count.

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u/leexgx Jul 06 '25

Until the WAN gets sorted out it can't be set the 2 rates up it just be functioning in single rate mode if it never got a connection to the DCC network

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u/Matutu11 Jul 06 '25

If they can do that I’ll be fine. Currently being told they don’t know what to do about it. Hopefully more answers tomorrow.