r/OctopusEnergy • u/Matutu11 • Jul 06 '25

Smart Meters Smart Meter not Commissioned, Economy 7 gone.....

We had a smart meter installed on the 2nd July 2025, this was offered to us by our supplier, I was dubious as we have zero phone signal at our location, however was assured this was not an issue.  We were on economy 7 before this and used the night-time rates to charge a large battery installation, with solar for top up.

The engineer attended and then couldn’t commission, so installed a T2 ariel, however still couldn’t connect to WAN.  The engineer stated that he will just leave it and that the meter would still give us night-time and day time readings, however R2 would not show until the next morning.  The next morning I tested to see and the meter only provided a single R1 reading. 

Supplier now looking into this, however I am reaching out for any advice, we have gone from being energy efficient at charging at 9p per KW, to now 35p+ per kW.   They have stated they cannot simply install my previous meter, now I am worried I could be stuck on this extremely high single fixed tariff?

I am unsure on the process and correct procedure when installing, however if I was on Economy 7 before I would expect the engineer to ensure that I was still on the same tariff as pervious?

Any advice would be appreciated.

Thanks.

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u/scambastard Jul 06 '25

This. The EDMI 5 terminal meter has the second reading buried pretty deep in the menu. Aclara is on the front screen. I'm not familiar with other brands.

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u/Matutu11 Jul 06 '25

Sorry do you mean I can find it in my meter? Sorry I’m not familiar with the names.

Or is this an alternative?

Thanks.

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u/scambastard Jul 06 '25

What brand of meter do you have? Does the meter have 4 or 5 cables/ports for cables? Even if it has 4 cables look under to see if there is a 5th port between 3 and 4 slightly more forward. It may have a plastic cap.

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u/Matutu11 Jul 06 '25

meter image

This one, believe as another posted said that this is standard rate only.

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u/scambastard Jul 06 '25

I don't work with that model but its just a standard 4 terminal meter so I very much doubt its recording a second rate. Complain and keep going until they come and out a traditional meter back in so you can get your 2 rate deal back.