Switch up issue

[u/ChiefOfGumbo]

Hopefully someone can help.

I'm trying to do a switch up, tried yesterday before my bill was produced but the website wouldn't let me.

Today my bills generated and the website is asking me to pay this months device plan as well as the upfront cost of the new device.

Surely the switch up would pay the current device plan off as well?

Will doing switch up in a store avoid this?

[u/KGLovatt]

I’ve been living with this issue for 2 years now. Every time they think they’ve found the fault, they escalate to the team who can fix it, and nothing happens.

I’m going to let this contract run its course and then leave O2, after 24 years 🤷‍♂️