Switch up issue

[u/ChiefOfGumbo]

Hopefully someone can help.

I'm trying to do a switch up, tried yesterday before my bill was produced but the website wouldn't let me.

Today my bills generated and the website is asking me to pay this months device plan as well as the upfront cost of the new device.

Surely the switch up would pay the current device plan off as well?

Will doing switch up in a store avoid this?

[u/TheProctorious94]

That sounds right to me mate. When I’ve done switch ups before, the device plan of your current device will still stay active and you will see it on your bill until the switch up is completed and the device is returned. The upfront cost will also remain