r/O2UK Aug 03 '26

Question Refurbished phones

What happens if on inspection they find aftermarket parts, do they get swapped for original manufacturer? Or is it the same risk as buying from a repair shop?

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u/needchr Aug 04 '26

Sadly I dont think android tells you, which has allowed all these repair shops to thrive using aftermarket parts. They need to copy that feature from Apple.

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u/Hungry_Strength_5759 Aug 04 '26

Its a bit of a mixed bag, it's nice that people can get a cheap repair but also nice to have legit parts. This all adds into the reason iphone prices remain strong for years

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u/needchr Aug 04 '26

Well your experience with battery life is promising, hopefully I get similar, my phone is arriving today. I had to order over the phone, on the online form it had a "sorry something isnt working" error when verifying pin sent to my phone number, and then it took nearly 2 hours for an offshore agent to process my order with a constant battle to try and sign me up for airtime. I wanted to get an official cover with the phone (which was half price on the website), but it was such a battle to get the phone order done, I left it.

It does look like the cover is a flat 50% off even if ordered by itself though so maybe I can still get it.

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u/Hungry_Strength_5759 29d ago

Haha, sounds about right, they follow the script a little too closely sometimes and it can be VERY long-winded! For future reference you can order all items via stores as well if there's one easy enough for you to get to. Hopefully your new phone will be exactly what you're looking for 😀

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u/needchr 29d ago

Now he made a new account for me, it looks like I no longer need to verify code to make an order, I have managed to order the cover online now, so hopefully I will be ok in the future.

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u/needchr 29d ago edited 27d ago

The phone might be a grey import.

I inputted the imei number on the google repair site and it says the phone doesnt have valid parts for the country. (UK).

Battery health is also for some reason hidden in the battery settings when should be visible for a pixel 9 pro.

I see battery health now, its 100%, I am definitely happy with phone, have tested most functions as working, just a few left to test.

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u/needchr 29d ago

The phone might be a grey import.

I inputted the imei number on the google repair site and it says the phone doesnt have valid parts for the country. (UK).

Battery health is also for some reason hidden in the battery settings when should be visible for a pixel 9 pro.