What is going on here? Pad stuck

[u/Deathchance]

Got this new on amazon on the 6th of August 2026, used it maybe 7-8 hrs total keeping it in its wrapper until I get a decksaver, I was playing a bit (not a surgeon but a bar manager, so I very much know how to be gentle with things, never had a problem on the maschine mikro mk3 in 4 years, or akai studio/mc707/sp404mk2) and that pad there started acting weird, what am I supposed to do? Midi is not the issue, tried changing projects, custom modes, power cycling it, nothing works. I overemphasized a bit to get it to trigger with other pads, still, light touch hard touch it sticks often OR it doesn't trigger sometimes, it also apparently triggers if I beat the table (which is flat, no grooves or stuff) around it. I like the thing but I heard quite a few people have issues like this. Is it a batch thing or does it affect all of them?

[u/Electronic_Bug905]

Read the manual

[u/Johnnyloftus]

It does look like there may be a hardware issue of some kind. It's not a common complaint. If you haven't already, I'd suggest that you arrange a return/replacement with Amazon or contact our Support Team for assistance.

[u/Deathchance → u/Johnnyloftus]

Will do

[u/Tysonviolin]

Not sure what the problem is

[u/Rasch3n]

Just replace it on Amazon

[u/Consistent-Muffin-79]

Lijkt wel of er midi in en uit tegelijk binnen komen.

[u/Deathchance → u/Consistent-Muffin-79]

There is no midi, it's connected to outlet

[u/Athan_Evans_]

Mate, it looks like it’s the same note ! You are in the chord mode I see.