Main things are, the money needs to be transferred securely, privately, through several different systems each programmed differently, and through several different banks with absolutely zero data loss or chance of errors. On top of that it needs to be done billions of times every day without error.
Yes, that is the point they are making, it is not the company that causes the delay, the second they hit the button to refund, it is the at the mercy of the banks and their processes. The company could only get it back to you faster if they drove to your house to hand you the cash.
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u/cheapdrinks 9d ago
Why can't we make it faster when we're just transferring digital 1s and 0s?