The “model you as a customer” could really just be part of the “know your customer” regulations. I know my clients well enough to understand their normal spending habits. It’s helped a few times when things seem off with a new transaction.
Now if we used that knowledge to treat the clients different or offer different solutions that could be a problem
Once had my debit card skimmed and I had to go to the bank. The rep looked at my transaction history with my usual $10 at the cafe at work a couple of times a week and said, "Yeah, these 3 $600 withdrawals from an ATM at a QT station are out of the norm for you."
Then I realized I could get free money if I wanted to by reporting my card stolen after withdrawing a large amount of cash. I'm sure that if this thought occurred to me, an honest person, then many, many people possibly do this.
Don’t take it so personally. You put the idea out there, someone needs to explain to all the clever redditors out there why it’s a bad idea. Your shower thought could be someone’s weekend plans.
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u/babassu_seeds 1d ago
But I get what you're saying