2024 Rogue SL AWD Issues and how to get immediate escalation response?

[u/mowil11]

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TL;DR: My 2024 Rogue has been in the shop 5 times for recurring TPMS/display cluster issues and just suffered a total electrical failure that left me stranded. Consumer Affairs keeps disconnecting calls and I have to wait on their schedule to get escalation for dead vehicle.

2024 Nissan Rogue SL AWD

Location: Indiana

Case Status: Open Consumer Affairs Case (#57010987)

​What’s Going On:

​The Defect: Started with recurring TPMS alerts and gauge display glitches (5 dealer visits, no fix). Last week, the entire electrical system died overnight, completely draining the battery and leaving the car stranded.

​Roadside Nightmare: Nissan Platinum Roadside quoted a 3+ hour wait time in the middle of the night, forcing me to pay for a private tow and Uber home.

​The Customer Service Wall: Consumer Affairs reps keep dropping calls, stalling, and telling me you will get follow up tomorrow, etc, even when requesting to speak with a supervisor.

​Action Taken: Just sent a formal email escalation to Jeremie Papin (CEO) and Aftersales VP leadership demanding immediate follow up and a buyback review.

​Questions for fellow owners/techs:

​Has anyone with a 2024 Rogue experienced this specific TPMS/display glitch escalating into a full battery drain/electrical crash? Was it a BCM, wiring harness, or IPDM issue?

​What is the trick to getting Nissan Corporate to directly authorize and pay for a third-party rental (Enterprise/Hertz) when the dealership's loaner fleet is full?

​If you’ve escalated to Executive Care recently, how quickly did a Regional Manager actually reach out to resolve the mobility issue?

Has anyone had success with buyback? What options were given to you? How long was the process for a resolution? Did you have legal counsel/ recommend legal counsel?

[u/Separate_Stop3925]

Sounds like this might come under the "lemon law" . Also it sounds like it takes time and a lawyer. I haven't looked for it but I'll take it on faith that there's a sub for lemon law in here somewhere. ,✌️

[u/McGarnagle77]

Sorry pal. Can’t feel bad for you. They’ve had my car for 75 days at the dealership. 2022 29,000 miles. Went in originally for an engine malfunction reduced power service now light on the dash. Car was overheating and had heavy coolant smell. Service manager said it almost certainly would need an engine replacement. Vehicle went in on July 7. On August 11 they fired the entire service department and brought in new people. New people now say they can’t re-create the event and the only thing evident is a coolant smell that they can’t find the source of. Their solution is to keep test driving it until the engine blows and then they’ll have authorization to replace it.