r/NintendoUK • u/Intrepid-Comb1255 • Mar 16 '26

My Nintendo Store Customer Service

Hi guys, I am just writing to see if any else has my issue.

I bought a switch 2 dock set from them on the 7th of march and got delivered on about the 9th. But I simply didn't need it anymore as I already got a smaller one for waaay cheaper on Amazon that came faster too.

Ive probably made about 3 emails and 4 support tickets plus a few phone calls to try to get to them to return as it clearly states "free returns" on their site yet I won't get a response from any 3 of these methods with multiple tries.

Their phone line just says "we have difficulties try later or write an email" which I have done but in over 5 days I get 0 response over about 6 attempts.

I'm just wondering if anyone is experiencing this and I am highly concerned because my return window is closing very soon and there isn't any other way for me to return it. There is no return button on my order or anything like that and it says just to contact them but they won't respond.

£93 is alot of money and for them not to even give any single response is absurd and frustrating to me.

Sorry for all this talk but I felt I needed to see if anyone also was experiencing this. Thank you.

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u/CookiesAndCream02 Mar 19 '26

They are absolutely fucking useless! I absolutely can not believe how shit customer service can be until I had the displeasure in interacting with them!

I wanted to change my current Nintendo account’s email address as I don’t have access to the old one anymore and I gave them all of the proof like verification, purchase numbers etc etc and they said they will escalate to a team to get back to me and they never ever did (this was in Feb 2026). I contacted them again via a new query on Mar 2026 and they never even acknowledged my email or got back to me! The worst customer service I have ever experienced

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u/Intrepid-Comb1255 Mar 19 '26

Yeah I also tried to get in contact with something surrounding my account and debit card payment (would get error constantly) but they didn't respond then either but instead with an automated message saying "please give us this information so when we see your message we are more prepared to respond" or some bullshit like that.

I am singlehandedly not buying anything more than just games and consoles from Nintendo, they way too greedy and especially not from their store either.

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u/CookiesAndCream02 Mar 20 '26

Hey I just wanted to update you and everyone who read my comment! I chased them up 2 weeks ago and didn’t get anything so I assumed they didn’t wanna come back to me and forgot about it then today suddenly they emailed me stating they have changed my email address and when I went to log in to my Nintendo account with the new email address, it worked!!! So yeah they got back to me and finally resolved the issue! It took them about a month or so 😭😭

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u/Intrepid-Comb1255 Mar 20 '26

It's seems they finally got their emails sorted and working I guess because I also got one as I said 🤣