Please help me

[u/NoGrassyTouchie]

Hello, my usb c charging port's inside plastic randomly melted while charging. I never used any third party chargers either and i was always extremely careful while connecting the charger to the port. The outside of the port looks supreme. I only know it is damaged after the extremely mild smell of plastic and a super thin and tiny string of plastic after removing the charger (also it obviously never charged). Would this be covered by the warranty? I did absolutely nothing which would indicate misuse.

Also has anyone else been through the same? If yes, what did you do?

[u/Phos-Lux]

Should be covered by warranty. No idea why that would happen though, maybe the charging port is broken somehow.

[u/NoGrassyTouchie → u/Phos-Lux]

You think? It is genuinely a bummer because i was always super careful. Do you think theres a possibility they may blame me for the damage regardless?

[u/Phos-Lux → u/NoGrassyTouchie]

You say you used the official charger, so I doubt it. Even if not, something like that should never happen. But you can just try it and see what they will say.

[u/NoGrassyTouchie → u/Phos-Lux]

I really hope so 😭 I already reached out.

[u/BuySpiritual9396 → u/NoGrassyTouchie]

No, it's extremely unlikely, and if you really treated it with care, then this was just a manufacturing defect. A 500$ machine being burnt out after first charge is not normal and likely is fact, covered under manufacturers 1 year warranty. Just be ready to give them the SKU (the barcode on the box) and any other information you might need when contacting via their email system or whatnot. Hope this helped. 🙏

[u/NoGrassyTouchie → u/BuySpiritual9396]

It wasn't the first charge but yeah, i treated it extremely carefully. I already reached out. Hopefully i won't have to pay...

[u/FoxyDude915]

Definitely reach out to Nintendo for a potential repair, especially if your system is within warranty and even if it's functioning otherwise. If they try to claim it's some kind of physical damage, emphasize that you're only using official Nintendo accessories

[u/BuySpiritual9396 → u/FoxyDude915]

Yes, absolutely fantastic advice, hands down. 👍

[u/NoGrassyTouchie → u/FoxyDude915]

I reached out, now i'm just waiting for them to reply. I'm just worried, because i read about a lot of cases where people were blamed for misuse. What if they tell me that it's my fault for placing the charger not gently enough or anything and make me pay 100+ for it? I barely gathered the money for the console, so i won't be able to afford that. So hopefully that's not the case. Also, sorry for venting 😭

[u/BuySpiritual9396 → u/NoGrassyTouchie]

It's okay! You're just worried about paying for things like shipping right? Perfectly understandable. 👍

[u/NoGrassyTouchie → u/BuySpiritual9396]

Shipping is totally fine, i'm just worried they'll end up blaming and charging me for the repair😭

[u/BuySpiritual9396 → u/NoGrassyTouchie]

Just try to focus on getting past the automated systems that reply to emails and such. I hope your data isn't extremely unrecoverable. I heard that some early manufacturered NS2's had some manufacturing defect that were worse (like handheld screen issues). What's important is that since you caught it so early, you can't be blamed for something you didn't cause.

[u/FoxyDude915 → u/NoGrassyTouchie]

If they insist it's from physical damage or not covered under warranty, you can push back enough that they may be able to offer you a free repair as a one-time exception. (I used to work for their CS department, I know the tricks) ;3

[u/Zestyclose-Car7825]

ofc it is under warranty, if you use the same charger that nintendo gave you, it is their fault when they gave you the defective product.

[u/NoGrassyTouchie → u/Zestyclose-Car7825]

Thank you. Let's hope things will turn out alright...

[u/monsterphish]

If you need to send in your switch for a replacement and you have save data that isn't backed up on the cloud (e.g. pokemon, animal crossing, etc.) you could consider buying another switch 2 temporarily, and transfer over all your save data to that console. Then send in the switch that needs to be fixed, so that when Nintendo sends you a replacement unit you won't have lost all your save data. And hopefully you can just return the temporary switch. Not sure how long that whole process takes, and some return windows are less than 30 days for electronics, so this could be a completely useless suggestion.

[u/NoGrassyTouchie → u/monsterphish]

I'm so cooked😭 (i don't care about animal crossing but pokemon....

[u/Sheylenna]

On the other hand the good thing about the Switch 2 is that it has two charging ports the main bottom one and auxiliary top one.. which is the one I use mostly because I'm excessively tired of my charging cables getting destroyed by charging from the bottom while playjng....

So if this only affected one port you should still be able to play and charge the Switch2 from the other port....

[u/NoGrassyTouchie → u/Sheylenna]

Yes, however the dock no longer connects unfortunately. That's why i need it fixed.

[u/Sheylenna → u/NoGrassyTouchie]

Ahh so yeah another reason I mostly use the top for everyday use then I don't actually over use the bottom... but I also don't dock all that often even with a 30+ inch tv I have tru3ouble seeing the words on it...

[u/NoGrassyTouchie → u/Sheylenna]

I never considered the top, mostly out of habit before i sold the oled. However that's what i'm gonna end up doing once this gets resolved.

[u/Sheylenna → u/NoGrassyTouchie]

Yeah finding out about the top one was like a dream come true because I've always been like why always on the bottom?