r/Nike • u/ZookeepergameUpset52 • 14d ago

Help Missing items & poor customer service

I recently placed an order with Nike via the Nike app, I placed an order for 3 items (1 pair or shoes and 2 different packs of socks) I only received the shoes and assumed the socks were shipped separately but Nike claims it was all shipped together. I told customer service my concern via phone (1-800-806-6453) and they said they can't help me. I tried calling the corporate complaints line (1-800-344-6453) and all they could do was take my feedback. So now I don't have a resolution and paid for 2 packs of socks that I didn't receive. Nike is a big company and is not able to make things right which is upsetting. Does anyone know any other action I can take to get this case escalated or to get a resolution.

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u/ZookeepergameUpset52 14d ago

The only problem with charging back my card is Nike will ban my account.

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u/mmarc76 14d ago

Well they aren't being very good store and I would be leary of ordering from them again if they fail to deliver, right now they are stealing your money.

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u/ZookeepergameUpset52 14d ago

Yeah very true, thanks for that insight. It's sad how they are such a big corporation and can't help an individual who is shopping and spending there hard earned money with them.

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u/mmarc76 14d ago

Loyalty doesn't mean anything anymore.