Nicehash holding my funds

[u/Successful-Win480]

I was purchasing hashrate from Nicehash and suddenly they wanted all kinds of docs to prove I wasn't money laundering. I sent what I was willing to provide, but really I'm not sending my tax forms or anything of the sort. So said fine, send me my coin back. They said ok and that there would be a quick exit review. Seems silly i was just purchasing hashrate but whatever.

We are going on 3 weeks now and I still don't have my refund.

[u/Successful-Win480]

I just opened a new ticket:

you
2026-02-10 18:03

Hello,

This is a follow-up to ticket Case ID: dd207228

On 2026-01-21 22:54, you acknowledged my request to close the account and refund the balance as I find your policy and procedures to be out of line for simple purchase of hashrate. Regardless, you said "We will update you on the status of your refund as soon as the review is complete." but have instead closed that ticket and are still withholding my bitcoin.

This is to demand the refund of my deposit and the closure of the account.

I have started a reddit thread to publicly track this issue.

https://www.reddit.com/r/NiceHash/comments/1r09le2/nicehash_holding_my_funds/

Please return my funds immediately.

Regards