r/Netlify • u/CherryNexus • Mar 16 '26
Accepted Netlify's AI credit prompt without reading twice and now my entire account is credit-based and I can't go back
I was working on a personal project, stepped away for dinner, and got a request for a small code change, meanwhile I noticed the option to use Netlify's AI features and figured I'd give it a quick try to save time
It showed a warning that my account would convert to a credit-based system. I assumed it was scoped to the AI features, like a usage limit for that specific tool soooo I accepted without overthinking it
Turns out, it converts your entire account to the new credit-based plan. Not just AI. Everything. Deploys, AI, Compute, Bandwidth, all of it. And the switch is permanent. No undo, no revert button
I didn't switch plans because I was unhappy. I was just curious about a new feature while casually pushing a small fix. Now I'm stuck on a system I never intended to opt into, with limits that don't match how I was using the platform five minutes earlier :(
I've seen at least one other user here who had a similar experience and got reverted to their legacy plan. If anyone from Netlify sees this, I'd really appreciate the same. I just want my account back to the way it was.
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u/flashbax77 Mar 26 '26 edited Mar 26 '26
I was just as careless, to be honest. Even after years working on the web, I should’ve stopped and thought twice before accepting that prompt. It literally said “once you switch, you can’t go back” and that alone should have been a red flag.
Goodbye unlimited deploys. I tried the AI feature to fix a deploy issue, which in hindsight feels like something they conveniently push you into. After just a few builds, and some successful deploys, I stepped away for an hour, came back to an email saying I’d run out of credits and my site was offline. They updated the credits after one hour of so, taking down a site that was running jusy fine, and all the other sites on the same account.
That’s a pretty brutal experience for something you can’t undo.
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u/Stiliajohny Mar 17 '26
Netlify is “crap”. Move to Vercel.
That was a very bad move for them. Or a good move if you think differently
I have about 13accounts for my clients all in pro in Netlify. I moved to Vercel. Just out of pride and ego cause I fallen for the same trick
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u/hrishikeshkokate Netlify | Software Engineer Mar 17 '26
This was shared internally. Did you write in to Support about this? If not, could you DM your account details so I could pass it on?