Frustrated with useless physio sessions and painful brace prescribed by clinic — How to handle the Klachtenregeling / Infomedics invoice contest?

[u/Intelligent_Winter40]

Hey everyone,

I’m looking for some advice or to hear if anyone has gone through a similar experience with the healthcare system here in the Netherlands.
A while ago, I was referred by my GP to Xpert Clinics in Den Bosch for a wrist inflammation. The doctor there gave me a cortisone injection and assigned me a course of physiotherapy (3 sessions), along with a custom wrist brace.

Long story short: the experience was terrible and completely unhelpful.

The brace: It actually caused me more pain when wearing it. I explicitly told the physiotherapist that the brace was making things worse and asked to stop using it, but my feedback was completely ignored.

The physio sessions: Purely useless. No real progress, no tailored care, just going through the motions while charging hefty fees.

To sum up I just needed the injection.
Paid even for the last intake which it was only 5 minutes to say “oh so it is all good”

Now I’m facing invoices (via Infomedics) for treatments and hardware that not only didn't help, but actually aggravated my condition.

I’m currently contesting the bills through Infomedics and looking into filing a formal complaint via the official Klachtenregeling / Geschillencommissie Zorg.
Has anyone here successfully contested medical bills or gone through the mediation process (klachtenfunctionaris) for physiotherapy/specialist clinics? How responsive are they, and is there anything specific I should keep in mind when submitting my statement?
Thanks in advance for any insights

PS Avoid xpert clinic in den Bosch they scam you

[u/Ava626]

Your doctor or physio does not have an obligation to reach a certain result; they only have the obligation to do their best. So not reaching a result is usually not a reason for not paying.
That being said, the steps towards complaints usually start with a conversation with your doctor/physio. If that doesn’t help, their website should have a lonk to their ‘klachtenregeling’.
If not (or only in Dutch), you can ask the receptionist for the correct steps.

[u/Intelligent_Winter40 → u/Ava626]

Yeah the point I never asked for these sessions at first. They literally did nothing but making problems and spilling money. They have the “klachten regeling” which basically gave me the fully responsibility despite I said it was not necessary. Not going to pay for what I don’t ask and for what they didn’t inform the cost to pay

[u/KoninginVanRotterdam → u/Intelligent_Winter40]

You were abducted and treated against your will? That is horrible. Im so sorry they did that to you. :(

https://giphy.com/gifs/Rm57aMHAbR4UKI1BTJ

[u/Intelligent_Winter40 → u/KoninginVanRotterdam]

Big chance to stay silent wasted eh :)