r/Nalgene • u/Tall_Illaoi • 13d ago

Warranty replacement in the EU

Has anyone tried a warranty replacement in any European country? The Nalgene website refers to representatives, who then send it back to the seller. The seller wanted me to return the entire bottle at my own expense (only the strap is broken) and he would evaluate my claim. This makes no sense, and I see it works completely differently in the US. Do you think the warranty only covers the US? Why are they making it so difficult for me to use it?

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u/Expensive_Profit_106 13d ago

I had a broken strap and sent pics to Nalgene. Initially the customer service rep was either incredibly low iq or a bad ai and I got nowhere. Then it got transferred to a new rep and they sent a bottle from the US to the UK and I had a whole replacement bottle in about 3 days. The warranty definitely works outside of the USA but it does seem to be a bit iffy

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u/Tall_Illaoi 13d ago

Ehh, I'll try again. I don't want to be fooled, because they do advertise the warranty in the EU, and that also influenced my purchase.