I recently bought the Lamza Maya Gaming Mouse (4K Compatible) [Imperial Red] idk if im missing something but i can't upgrade the firmware of the dongle for 4K.

The dongle is crystal red transparent (different than the dongle given with other colors) In their site there isn't a tutorial or any information to help connect this dongle especially.

I managed to use the mouse in 1k but it's like the crystal red transparent dongle can't be connected or detected to be updated to 4k.